Guest Experience Manager/Q&A Manager 宾客体验经理/质量及态度经理
4千-6千
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发布于 2023-08-03
Guest Experience Manager/Q&A Manager 宾客体验经理/质量及态度经理
4千-6千
开封 | 5年以上 | 本科 | 招1人
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职位描述

Key Tasks / Responsibilities

• Behaves and acts in an exemplary fashion,embodying the brand mindset

行为和举止符合该品牌要求,并涵盖品牌的精神
• Ensures that the following elements are applied long-term throughout the hotel:
确保以下内容在酒店内长期贯彻执行:
  - the brand's quality standards and behaviours/attitudes
品牌质量标准及行为/态度
  - the sustainable development policy
可持续发展政策
• Mobilises allplayers to support the "Quality & Attitudes" and sustainable development programmes (process, indicators, follow-up etc)
动员所有员工支持"质量与态度"和可持续发展项目(进程,指标,行动等)
• Contributes to the development of service offers, by providing regular feedback to brand level
通过对品牌标准的反馈,从而为品牌发展作出贡献


Skills & Experience

• Degree to Masters or equivalent,Vocational degree, Diploma or higher studies in quality, Vocational Masters or Engineering school 
硕士毕业或相关学历(质量,职业教练或工科学校)
• Minimum of 5 years' experience in the Hospitality-Food & Beverage, or Leisure and Tourism, or Health sectors
至少5年酒店餐饮,或旅游和旅行社,卫生部门
• Fluent in English + the national language 
英文流利和本国语言
• Knowledge of quality certification processes
 质量认证知识
• Previous experience in a multi-cultural environment 
具备国际公司工作经验更佳

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
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公司地址
开封市龙亭区龙亭北路16号(铂尔曼酒店)
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
Pullman, vibrant hotels for cosmopolitan travelers铂尔曼酒店,为国际客人提供悦动体验Pullman offers upscale hotels for cosmopolitan travelers in regional and international capitals around the world.铂尔曼为具有国际视野的旅行者在全球各大区域与国际都会中提供高端的现代酒店。Pullman hotels are recognized for welcoming and engaging hospitality, providing personalized service and innovative technologies including the “Co-Meeting” concept which ensures flawless success for meetings and events. Technological innovation, world-class food & beverage and intelligent, thoughtful service reflect Pullman’s position as an international benchmark of 5-star hospitality.铂尔曼酒店热情而迷人的氛围备受推崇,包括“创新会议”概念在内的个性化服务与先进科技确保任何会议与活动都完满成功。科技创新、世界级餐饮和聪颖又周到的服务无不反映出铂尔曼作为国际五星级酒店的基准定位。The Pullman Kaifeng Jianye is a lake setting city resort with 186 rooms, including 2 stylish restaurants, 1 lobby lounge, café & bar, 1 ballroom with 1000sqm, 4 meeting rooms, fitness center, SPA, indoor swimming pool. The hotel is strategically located in the old town within the Ancient City Wall, and close to the well-known Millennium City Park. Kaifeng is 60km from Zhengzhou and 45km from the Zhengzhou Airport. Pullman Kaifeng Jianye is scheduled to open in Oct 2015.开封建业铂尔曼酒店是一家园林湖景度假型酒店,拥有186间客房,2个时尚餐厅,1个大堂吧,1个酒吧,1个1000平方米的宴会厅,4个会议室,健身中心,水疗中心和室内游泳馆。酒店地理位置优越,坐落于古城墙内,毗邻著名景点清明上河园。距离省会郑州60公里,距离新郑国际机场仅需45分钟的车程。开封建业铂尔曼酒店预计2015年10月份盛大开幕。“Your smile, Your future”, in Pullman hotels, our top priority is to put a smile on our customers’ and associates’ faces every day. We always believe that it is our associates who make us succeed. So we’ll do our best to create a better and better atmosphere to learn and grow, to build a stage for our associates to show their talents. We would like to invite you to join us to develop your career with us. Your smile, your future!铂尔曼提倡“笑拥未来”,让我们的客人和员工脸上每一天都洋溢着微笑是我们的首要任务。我们深信员工才是酒店获得成功的关键,我们不断地努力为员工创造良好的工作和学习环境,为每一位员工创造舞台来施展各自的才华。我们诚邀热爱酒店行业的您加入开封建业铂尔曼酒店与我们一起笑拥未来。
开封市龙亭区龙亭北路16号(铂尔曼酒店)
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