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Well patrol lobby, monitor all service in lobby within standard and polite way.
良好管理大堂区域,确保所有服务按照服务标准并礼貌有序。
Master all emergency procedures and well handle crisis management.
掌握各种应急程序,有效进行各种危机处理。
Management of the guest service experience / personalization.
确保个性化服务以提升客人体验。
Professioal to handle guest complaints and record.
专业的处理宾客投诉并记录汇报。
Maintain the close relationship with guest and ensure the guest is satisfy consistently.
维护与客人之间亲近的关系,确保客人始终如一的满意。
Ensures high standards of personal presentation & grooming.
确保始终都有高标准的个人形象和仪容仪表。
Ensure wherever possible that colleagues are provided with a work place free of discrimination, harassment and victimization.
确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
Diploma or Degree preferably in hospitality or related field
酒店管理或相关专业的本科或专科学历
Minimum two (2) years relevant experience in a similar position in a renown international hotel brand
在知名国际酒店内从事至少两年类似岗位的经验
PMS and Office software knowledge
熟悉并掌握Opera酒店管理系统和各类办公软件
Excellent oral and written skills in Mandarin and English
优秀的中英文听说读写能力
了解如何管理宾客体验系统,并可熟练使用报表工具对其进行分析
Strong organizational & leadership skills
优秀的组织能力和领导能力
Analytical skills a must combined with creativity and initiative
结合了创造性和主动性的分析能力
Excellent interpersonal & communication skills.
优秀的人际关系和沟通能力
Service oriented with an eye for details
以服务为导向的敏锐洞察
Confidently able to resolve problems and make decisions
自信的解决问题与决策的能力
A passion for perfection
追求完美
Good presentation, influencing skills
优秀的表达、影响能力
Adaptable and flexible and able to embrace and respond to change effectively
适应性强,灵活并能有效地接受和应对变化
Effective management style, hands-on and approachable
有效的管理风格,亲力亲为,平易近人
Proven effective development of others, great motivator
善于发展他人及卓越的激励能力
Pullman, vibrant hotels for cosmopolitan travelers铂尔曼酒店,为国际客人提供悦动体验Pullman offers upscale hotels for cosmopolitan travelers in regional and international capitals around the world.铂尔曼为具有国际视野的旅行者在全球各大区域与国际都会中提供高端的现代酒店。Pullman hotels are recognized for welcoming and engaging hospitality, providing personalized service and innovative technologies including the “Co-Meeting” concept which ensures flawless success for meetings and events. Technological innovation, world-class food & beverage and intelligent, thoughtful service reflect Pullman’s position as an international benchmark of 5-star hospitality.铂尔曼酒店热情而迷人的氛围备受推崇,包括“创新会议”概念在内的个性化服务与先进科技确保任何会议与活动都完满成功。科技创新、世界级餐饮和聪颖又周到的服务无不反映出铂尔曼作为国际五星级酒店的基准定位。The Pullman Kaifeng Jianye is a lake setting city resort with 186 rooms, including 2 stylish restaurants, 1 lobby lounge, café & bar, 1 ballroom with 1000sqm, 4 meeting rooms, fitness center, SPA, indoor swimming pool. The hotel is strategically located in the old town within the Ancient City Wall, and close to the well-known Millennium City Park. Kaifeng is 60km from Zhengzhou and 45km from the Zhengzhou Airport. Pullman Kaifeng Jianye is scheduled to open in Oct 2015.开封建业铂尔曼酒店是一家园林湖景度假型酒店,拥有186间客房,2个时尚餐厅,1个大堂吧,1个酒吧,1个1000平方米的宴会厅,4个会议室,健身中心,水疗中心和室内游泳馆。酒店地理位置优越,坐落于古城墙内,毗邻著名景点清明上河园。距离省会郑州60公里,距离新郑国际机场仅需45分钟的车程。开封建业铂尔曼酒店预计2015年10月份盛大开幕。“Your smile, Your future”, in Pullman hotels, our top priority is to put a smile on our customers’ and associates’ faces every day. We always believe that it is our associates who make us succeed. So we’ll do our best to create a better and better atmosphere to learn and grow, to build a stage for our associates to show their talents. We would like to invite you to join us to develop your career with us. Your smile, your future!铂尔曼提倡“笑拥未来”,让我们的客人和员工脸上每一天都洋溢着微笑是我们的首要任务。我们深信员工才是酒店获得成功的关键,我们不断地努力为员工创造良好的工作和学习环境,为每一位员工创造舞台来施展各自的才华。我们诚邀热爱酒店行业的您加入开封建业铂尔曼酒店与我们一起笑拥未来。