• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 上五休二
• 人性化管理
• 员工生日礼物

¨ Report to Assistant Front Office Manager.
向前厅经理汇报工作。
 
¨ Well versed on all Brand Standard requirements for Front Office and related areas.
熟知前厅部及相关部门的品牌标准要求。
 
¨ Be initiative to engage with the guest, build strong relationship with guest, respond to guests’ needs in time and resolve related problems.
主动的和客人情感交流，并与客人建立良好的关系，及时为客人的需求做出反应并解决相关问题。
 
¨ Assist with Assistant Front Office Manager to in charge Front Desk team, and ensure to achieve Marriott Rewards enrolment goal provided by hotel management and maintain activation rate above 18%, also ensure achieve room upselling target provided by FOM.
协助前厅经理管理前台，确保完成由酒店管理层订立的万豪礼赏会员注册目标，保持18%的活跃率，同时完成由前厅经理订立的房间升级促销目标。
 
¨ Handle guests’ complaint, make correct and quick decision to ensure fully guest satisfaction whilst protecting the hotel property and revenue.
处理客人投诉、认真分析投诉，又快又准地做出答复，使客人满意，从而能够保护酒店的财产和利益。
 
 
 Specific Duties 具体职责
 
¨ Handle all duties according to hotel policies, procedures, internal rules and standards.
处理所有的工作都要依照酒店政策、程序、内部规定及标准。
 
¨ Ensure that the activities of all Front Desk associates are performed on the basis of established procedures and standards.
确保所有前台员工的日常工作根据拟定的程序和标准进行。
 
¨ Interact with Sales Managers regarding proper handling of their groups.
与销售经理沟通以便妥善安排他们所负责的团队顺利入住。
 
¨ Handle high balance guest, and follow up PM/PQ rooms including pending account.
处理超额消费客人，跟进PM/PQ房间，包括待解决账目。
 
¨ Interact with Housekeeping regarding VIP arrivals and expecting rooms.
与客房部沟通，为预抵的重要客人安排好房间。
 
¨ Print necessary operation reports for shift.
打印该班次运作所需要的报表。
 
¨ Responsible for correct handling of cash and cheque, fapiao, credit cards, vouchers and foreign currencies.
负责正确处理现金和支票、发票、信用卡、付款凭证以及外币兑换业务。
 
¨ Check and verify reasons for all maintenance rooms.
检查及确认所有工程房的维修原因。
 
¨ Prepare coupons for special package rates and prepare pre-registration materials as necessary.
准备特殊包价的礼券，提前登记客人所需的材料。
 
¨ Ensure that the requirements for daily checklists are met.
确保每日检查表上的工作全部按要求与标准完成。

九寨沟德尔塔和万怡酒店分别是万豪旗下的经典高档品牌和经典精选品牌，由第三方上海笙美酒店集团管理，九寨沟宏义投资有限公司投资兴建，是九寨沟县城首家国际品牌酒店。驻立于九寨沟县城繁华商业新区，酒店地理位置优越，地处九绵高速九寨沟东线门户入口核心位置，项目地海拔1400米，距离九寨沟风景名胜区45公里，约40分钟车程，距离长途汽车站1千米，九黄机场150公里，约3.5小时车程。酒店拥有房间共计598间，6个餐饮场所，其中，德尔塔酒店总房间数268间，万怡酒店总房数330间，设计规划住宿、商务、餐饮、娱乐、康体、会议于一体，全方位满足您的出行需求。