Patrol lobby lounge, corridor, guest floor and public area.
Talking with management, our guests, associates and ask them something to Investigates infringement, harmful, complain, stealing and aggro.
Patrol public fireproofing area, unsafely area, lost control or unsafely equipment.
Warned someone who makes trouble, and make an attention to the stranger visitors.
Assist the person who was injured in an accident, and make an accident report.
Inform correlative department immediately if found suspect visitor.
Assist to administer and manage our associates in emergency situation.
Assist to check the guest’s room who wants to go without paying, once it is true, detain his personal things.
Handle and record the safety control data.
Control and maintain electrical and computer remote.
Assist customer and associates operation, service.
Ensure all fire equipment is available used in pointing place all the time.
Ensure no anything materials blocking the fire passage.
Ensure guests luggage safety in lobby lounge.
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
Directs guests and visitors to any of the Hotel’s facilities.
Transports guest’s luggage according manager or front office request.
Opens and closes car doors for guests whenever the opportunity arises.
Loads and unloads guest’s luggage for arriving and departing guests.
Hails taxi/ cabs and answers inquiries.
Assists in preventing unauthorized parking in driveway.
Assists in prevent entrance of unauthorized or undesirable persons.
Assists in prevent undesirable persons and unwelcome people to enter hotel by themselves.
Ensure safety lobby by control person who arrive / leave hotel.
Establishes efficient traffic control at the Hotel driveway.
When meet guests complain or problems, reporting complaints or problems to team leader/ Assistant manager if no immediate solution can be found
Ensures a sales attitude is always adopted and maintains an awareness of all sales opportunities within the Hotel.
Ensures a high level of product knowledge of hotel and local area.
Ensures provide excellent service and durative customer service.
Ensures have a complete understanding of guest service.
Reads all memos concerning Security.