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同顾客建立并保持融洽的客户关系,有效处理客人的投诉,满足客人的需求和对健身中心服务的咨询,同时跟进并反馈。
Establish rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Fitness Centre services, whilst following up with prompt feedback.
亲自与所有顾客确认,确保客人得到的服务与 酒店设定的标准一致。
Personally verify that all guests are receiving the best possible service in line with hotel standards.
确保在相关楼层有高的曝光度。
Ensure has high visibility and on the floor of the facility throughout the day.
确保及时了解当前的促销、政策改动和通知。
Awareness of all current promotions, policy changes and memorandums.
确保健身中心所有员工了解酒店餐厅、部门构架和竞争对手。
Ensure through knowledge of all hotel outlets, departments and competitors by all Fitness Centre associates.
确保及时更新客户资料。
Ensure guest history is updated at all times.
实施客户认可计划并维护相关客户数据。
Implementing guest recognition programme and maintain a relevant guest database.
确保健身中心员工准时进行服务并避免不必要的延误。
Ensure Fitness Centre associates maintains timing in relation to treatments to avoid any unnecessary delays.
确保为其他员工及访客提供专业、礼貌和关爱的服务。
Provides the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
确保所有员工按照集团标准提供专业礼貌的服务
Ensures all associates provide a courteous and professional following brand standard.
与客人和同事保持基于良好工作关系的接触。
Maintains positive guest and colleague interactions with good working relationships.
合肥君悦酒店业主公司为华润置地有限公司,华润置地有限公司此次与凯悦酒店管理集团强强联合,共同打造合肥市场标杆性国际五星品牌酒店。合肥君悦酒店作为安徽省首家凯悦集团酒店,座落于合肥政务文化新区核心地段,雄居地标建筑华润大厦A塔之上38至55层。酒店开设347间现代高雅的客房,室内空间中西结合,高尚典雅,透过落地玻璃窗,城市天际线与天鹅湖美景一览无遗。酒店开设4家餐厅及酒廊,为客人带来全新餐饮体验。合肥君悦酒店目前正在寻找充满热情和积极的酒店人才加入我们,如果您对服务他人满怀热忱,请联系我们:0551-62821234(转1165)。