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工作描述:
Job Description:1. 与客人建立并保持良好的客户关系。
Establishes a rapport with guests maintaining good customer relationships.2. 具备充足的菜单知识,能够向客人推荐和促销餐饮产品。
Knowledgeable in Food and Beverage, Able to up-sell and recommend food and beverage.
3. 礼貌而高效地处理所有客人和内部客人的投诉和询问,确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
4. 以支持和灵活的态度与其他餐厅经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
5. 能够对新员工和实习生进行培训。
Able to train the new coming associates and trainees.
任职资格:
Qualification:
1. 文化程度:大专及以上。
Education background: junior college or above.
2. 较好的沟通能力,良好的计算机能力。
Good ability to communicate and good computer capacity.
3. 工作经验:有同岗位工作经验。(国际联号工作经验优先)
Work experience:similar position working experience.(work experience in international chain hotel as priority)
4. 有强烈的上进心、责任感与团队合作精神,吃苦耐劳。
Strong aspiration,sense of responsibility and team spirit,hard – working.
合肥君悦酒店业主公司为华润置地有限公司,华润置地有限公司此次与凯悦酒店管理集团强强联合,共同打造合肥市场标杆性国际五星品牌酒店。合肥君悦酒店作为安徽省首家凯悦集团酒店,座落于合肥政务文化新区核心地段,雄居地标建筑华润大厦A塔之上38至55层。酒店开设347间现代高雅的客房,室内空间中西结合,高尚典雅,透过落地玻璃窗,城市天际线与天鹅湖美景一览无遗。酒店开设4家餐厅及酒廊,为客人带来全新餐饮体验。合肥君悦酒店目前正在寻找充满热情和积极的酒店人才加入我们,如果您对服务他人满怀热忱,请联系我们:0551-62821234(转1165)。