招聘Executive Club Agent 行政酒廊接待员_乐山华邑酒店招聘信息-最佳东方

· Greets all Club Intercontinental Floor guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。

· Registers and rooms all arrivals according to established procedures

按照既定工作程序为所有来客登记并安排房间。

· Maintains intimate knowledge of departmental standards and procedures

熟知部门标准工作程序。

· Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。

· Keeps abreast of all modifications to accounting policies and procedures

随时留意会计政策和工作程序的变化。

· Responsible and attends to guest’s request of using the service of safety box at all times

随时负责回应客人关于使用保险箱服务的要求。

· Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。

· Maintains exemplary department standards of behaviors and appearance and attitude as expected in a IHG Brand

按照洲际品牌标准，维持良好的个人仪态、仪表。

· Handle all delivery requests for Club Floor guests, Club Floor Officer, Supervisor, and the Manager in a prompt manner.

及时处理投诉，并进行跟踪。

· Abide by established work schedules

严格遵守工作进度表。

· Attend to all guest needs and queries

满足客人的要求。

· Call regular guests, VIPs and long stay guest by name and learn the names of new guests

能够叫出定期客人、重要客人及长期住店客人的名字，知道新客人的名字。

· Assist to ensure cleanliness of work area and clean work area and the Club Lounge area prior to departing

确保工作区域的干净，在下班前清扫工作区域。

· Assist to provide guests with all information on transportation, tours, city, and restaurants either through sales, reconfirmation or bookings

提供给客人需要的信息如：交通、旅游、餐厅，必要时帮助客人预定。

· Perform such functions as to include but not be limited to:

行使下列功能，包括但不仅限于：

o IHG Rewards Club and regular guest welcome letters

向IHG优悦会会员和常客致欢迎信

o Solicitation of IHG Rewards Club applications

发展IHG优悦会会员

o Attending to special requests by guests

回应客人提出的特别要求

· Schedule activities for guests

安排客人的活动日程

· Plan and co-ordinate all promotional activities targeting clients

计划和协调所有针对客户的促销活动

· Co-ordinate and supervise all activities for guests

协调和监督对客人开展的所有活动

· Assist with check-ins/check-outs of clients

协助客人办理入住和退房手续

· Room Guests

为客人安排客房

· Assist all departments in being receptive to the needs of guests

协助所有部门满足客人的各种需求

· Plan and conduct guest group and function rundown meetings

计划并召开关于团组和活动的总结会

· Assist in any other duties when required by the Loyalty Manager

按照忠实客户经理的要求对其它任务进行协助

· Assist with translations (information; guest directory; menus etc) as required

按要求协助翻译（信息、客户名单、菜单等）

· Provide feedback from Guests to Loyalty Manager for action

将从客人处得到的反馈向忠实客户经理汇报，以期采取相应行动

· Maintain a log book to record the daily operational activities and submit the same to the Loyalty Manager.

每日每班次交班记录，并交给忠实客户经理审阅。

· Enter only official matters in the log book. Avoid any personal notes

在交班本上记录公事，避免任何私事

· Indicate time of duty and affix signature after making any entry

记录交班时要注明时间并签名

· Forward log book to the Loyalty Manager’s office when off-duty daily

每日下班前将交班本交给忠实客户经理查阅

· Prepare reports on accidents to guests to damage to persons and properties within the Executive Club Floors and lounge.

对发生在行政楼层或酒廊的事故要做事故报告。

· Maintain a friendly, neat and professional image to guests

保持友善，整洁和专业的酒店形象

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals.

确保对宾客满意度调查数据加以分析，开发并执行各种计划来达成既定目标。

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs.

同有关部门交流所有相关信息，包括贵宾宾客和重要客户抵达与离店，或者其他宾客的特殊需求等。

· Analyse guest insights to identify and meet customer expectations and build on guest loyalty.

站在宾客的角度分析他们的需求，识别并满足宾客的期望，树立宾客忠诚度

· Interact with guests to ensure expectations are being met

与宾客联络互动，确保达成宾客的期望。

· Establishes and maintains effective employee working relationships

与员工建立并保持良好的工作关系。

· Attends and participates in daily briefings and other meetings as scheduled

按计划参加并参与每日例会及其它会议。

· Attends and participates in training sessions as scheduled

按计划参加培训活动。

· Implements the hotel and department regulations, policies and procedures including but not limited to:

实施酒店和部门的规定、政策和工作程序，包括但不限于：

o House Rules and Regulation

酒店的规则和规定

o Health and Safety

健康和安全

o Grooming

仪表仪容

o Quality

质量

o Hygiene and Cleanliness

卫生和清洁

· Perform any other duties as requested by the Loyalty Manager or other Management staff

跟进忠实客户经理或管理层要求的其他工作

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