• 带薪年假
• 节日礼物
• 管理规范
• 领导好
• 岗位晋升
• 五险一金
• 技能培训
• 员工生日礼物
• 包吃包住
• 人性化管理

· Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务。
· Communicates to his/her superior any difficulties, guest comments and other relevant information  
与上级领导交流有关疑难，客人意见和其它相关信息。
· Delivers daily briefings and attends other Food and Beverage meetings as scheduled
召开每日例会和参加计划好的餐饮部会议。
· Delivers prepared training sessions in line with a departmental monthly calendar
按照部们的月度活动日历提供制定的培训课程。
· Prepares for service by ensuring the department’s:
确保部门的以下各项工作就绪为客人提供服务：
o Grooming is impeccable and in accordance with ICHG personal presentation standards
遵守洲际酒店集团的个人仪表仪容规范著装无可挑剔
o Equipment is clean
设备干净
o Equipment is sorted and stored
设备分类且存放好
o Glassware is polished
玻璃器皿擦亮
o Requirements for special occasions are ready
特别活动的要求准备就绪
o Music is on
放音乐
o Lighting is on
开灯
o Outlet is ready for service and guest comfort
举茗邑准备就绪为客人提供舒适的服务。
· Carries out effective service by ensuring all staff are aware of their role in:
确保所有员工了解自己的职责高效的提供服务：
o Greeting and seating guests
迎宾并安排客人就坐
o Explaining and up-selling daily beverage specials
说明并推销每日的特价饮料
o Processing food orders accurately
准确的下食品单
o Using trays and tray jacks effectively
有效的利用托盘和托盘架 
o Quickly taking food and beverage orders
快速的为客人写餐饮订单
o Ensuring payment methods are handled accurately
确保准确的处理付款方式
o Ensuring working areas are cleaned and re-set quickly
确保工作区快速的清洁和重新摆放整齐
o Regularly cleaning ashtrays
定时清理烟灰缸
o Conversing with Guests in relation to the food and beverage products
与客人交谈有关的餐饮产品
o Present perfect tea ceremony with great attitude, atmosphere and technique. The manner of serving should be relaxed and graceful through sitting posture, hand movements and facial expressions.
o 以良好的态度、氛围及技巧相结合为客人展现完美的茶艺。服务过程中应结合轻松优雅的坐姿、手势和面部表情。
· Carries out effective tea service by ensuring:
通过确保以下内容高效的提供茶饮服务：
o All kinds of tea are up-sold and regularly replenished, abiding by responsible tea service standard
遵守负责任的茶业服务标准，定期增加和补充各类茶叶
o Converse with Guests about tea, advising the types and styles of tea, taking tea orders and serving tea
与客人谈论茶叶，建议茶叶的品种和风格，写单和为客人服务
o Promoting and selling tea to guests
向客人推销茶叶
o Making and presenting tea
调配和展示茶艺
· Patron care standards are adhered to by ensuring:
通过确保以下方面遵守宾客服务规范：
o Guests are advised on teas
给予客人有关茶的建议
o Advise guest on the hotel’s policy of smoking
通知客人酒店的吸烟规定
o Monitor factors which interfere with the total experience of the guest
监测影响客人总体体验的各方面工作
· Adhering to stock control procedures
遵循存货管理程序
· Take appropriate action to resolve guest complaints
正确处理客人的投诉。
· Train service attendant, wait help and bus help in basic tra knowledge and service
为侍应生提供基本的茶类知识和服务的培训。
· Works with Superior on manpower planning and management needs
和上级领导一起进行人力规划和管理需求。
· Works with Superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。
· Establishes and maintains effective employee working relationships
与员工建立并保持良好的工作关系。
· Attends and participates in daily briefings and other meetings as scheduled
按计划参加并参与每日例会及其它会议。
· Attends and participates in training sessions as scheduled
按计划参加培训活动。
· Prepares in advance food, beverage, material and equipment needed for the service
事先准备服务所需的食品、饮料、材料和设备。
· Implements the hotel and department regulations, policies and procedures including but not limited to:
实施酒店和部门的规定、政策和工作程序，包括但不限于：  
o House Rules and Regulation
酒店的规则和规定
o Health and Safety
健康和安全
o Grooming
仪表仪容
o Quality
质量
o Hygiene and Cleanliness
卫生和清洁
· Performs related duties and special projects as assigned
执行被分派的相关任务和特殊项目。

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