Job Level 岗位级别：Line staff 基层员工
Report To 汇报给：F&B Supervisor 餐饮主管
Position Overview 岗位概述：
Take food and beverage orders, retrieve and serve beverages and food ordered courteously and efficiently. Assist in the maintenance of the restaurant area and equipment. Assist headwaiter & Supervisor to make the job excellent.
高效礼貌的为客人点单，为其服务所点的食物和酒水。协助餐厅和设施设备的维护。协助领班及主管更好的完成工作。
This postion is based at the Michelin Restaurant Le Comptoir de Pierre Gagnaire.
该岗位服务于米其林餐厅 Le Comptoir de Pierre Gagnaire。
The Role 岗位职责：
1.      Maintain complete knowledge of restaurant capacity, layout, and operation hours.
完全了解餐厅的座位数，整体布局和营业时间。
2.      Knowledge on all F&B sold. (cooking method, ingredients, duration etc.)
完全了解餐饮部的产品（烹饪方法，配料，烹饪时间等）。
3.      Complete knowledge of correct maintenance and use of equipment.
完全掌握设施设备的保养维护与使用
4.      Comply with all departmental policies/service procedures.
遵守各个部门的规章制度和服务流程
5.      Complete opening & closing side duties as assigned.
完全掌握指定开档收挡的工作内容
6.      Organize assigned station and ensure readiness prior to guest arrival.
客人就餐之前，工作台应准备就绪
7.      Review daily specials, sold out items throughout the shift.
了解全天的每日特选和售罄的产品
8.      Anticipate guests' needs, respond promptly and acknowledge all guests.
提前预知顾客的需求，及时回应客人。
9.      Be familiar with all services, local attractions to respond to guest inquiries.
应熟悉各种服务，能为客人提供当地特色的讯息
10.   Complete all closing reports as assigned and leave duty after reporting to supervisor.
完成当天所有工作，下班应告知主管
11.      Follow maintenance program and cleaning schedule.
严格执行维修计划和清洁表格
12.      To attend all training course organized by hotel or department
积极参加酒店和部门组织的各种培训
13.      introduce the menu both in Chinese and English
用中文和英文为客人介绍菜单。

Talent Profile 能力&技能需求
Ability to understand guests' service needs.
能了解客人的服务要求
Ability to be well organized when providing service to guests.
能很好的对客服务
Ability to focus attention on details. 
能关注服务细节
Ability to suggestively sell restaurant menu items, beverages and wines.
能推荐餐厅的菜品和酒水
Ability to access and input information into POS system.
能操作点单系统
Ability to work cohesively with co-workers as part of a team.
能团队合作
Able to work under pressure, work long hours, split shift and on PH.
能接受在高压下工作，长时间工作，两头班，节假日加班

上海中星铂尔曼大酒店位于南徐家汇商务中心，与甲级智能办公楼和大型商业中心共同构筑中星城这座地标性的城市综合体。酒店由中星（集团）有限公司按高档五星级标准投资建设，法国雅高集团经营管理。上海中星铂尔曼大酒店拥有338间客房，1300平方米的超大无柱宴会厅，11间各具风格的会议室满足各类商务会议需求；此外，酒店还配有中餐厅、日式餐厅、全日制餐厅，设施齐全的健身中心、游泳池和环境优雅的水疗馆等配套设施一应俱全。酒店已于2014年1月开业。酒店在招聘过程和工作条件中始终秉承尊重多元、平等与包容的承诺，确保每位员工和客人都能充分展现自我。