1、迎接问候宾客,在宾客面前随时保持整洁友好愉快的形象,确保自己的服饰、发型整洁、淡妆等方面全部符合规定的要求。
2、熟悉预订资料,了解客情,尤其要记住即将来店的贵宾、常客的姓名。
3、熟练掌握店内外信息,向宾客提供礼貌周全的服务。
4、了解酒店的相关活动,可向宾客详细介绍。
5、对于宾客的要求、不满和需要及时做出回应及时向部门经理汇报。
焦作迎宾馆是一家国有企业,位于焦作市民主南路1899号,于2005年7月18日开业。宾馆总占地面积园区面积317368平方米,建筑面积46315.96平方米,由一号楼、二号楼、三号楼和四号楼(员工生活区)四栋建筑构成。一号楼、二号楼、三号楼均设有餐厅、客房和会议室。各类客房共350间,床位550张,餐位1600个,拥有6个会议室,2个会见厅、5个多功能厅,200个停车位,规模和公务接待能力在省内领先。Jiaozuo state guesthouse is a state-owned enterprise, located in Jiaozuo City, South Minzhu Road 1899, opened on July 18, 2005. The total area of the hotel is 317,368 square meters, and the construction area is 46,315.96 square meters, which is composed of four buildings: Building 1, Building 2, Building 3 and building 4 (staff living area). Buildings 1, 2 and 3 have restaurants, rooms, meeting rooms and hall. There are a total of 350 rooms, 550 beds, 1600 dining seats, 6 conference rooms, 2 meeting rooms, 5 multi-function rooms, 200 parking spaces, leading the scale and official reception capacity in Henan province.