Job Description
1.To maintain a high customer service focus by approaching your job with the customers always in mind. With the best working enthusiasm led the restaurant colleagues to serve every guest
在整个工作过程中,始终保持高度的客户服务意识。 以最佳的工作热情带领同事接待好每位客人。
2.Gather and implement all proper tools for running shifts (i.e. schedules, rotation plans, reservations, and checks).
为全日营运提供尽可能的帮助(例如,工作时间表,工作安排,预定)
3.Keep smile and have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持微笑和积极的工作态度,做好本职工作,并且主动解决问题,能够始终清晰的与客人或同事进行交流。
4.To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
5.To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
6.Initiate aggressive guest interaction through seeking and soliciting feedback from guests.
与客人进行积极的互动和交流,征求他/她们的反馈意见
7.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作,保证自己及其他人的安全。
岗位要求
Job Requirements
1.Knowledge of MS office software
能够使用日常的办公室软件
2.2-4 years in a managerial position in 4/5 Star category hotel
二至四年在四/五星级酒店的相关管理经验。
3.Good English skills (written & verbal).
良好的英语口译及书写能力。
舟山希尔顿酒店与中国佛教四大名山之一的普陀山隔海相望,紧邻普陀区东港新兴中央商务中心和东港内湖,与沈家门夜排档东港临时营业点和购物中心一步之遥。酒店地理位置便捷,距离普陀山机场、普陀汽车客运站和去往普陀山的蜈蚣峙码头仅15分钟车程。酒店拥有含19间套房在内的378间客房,每间客房设计宽敞巧妙,透过全景落地玻璃窗,优雅湖景或宽阔的东海景尽享眼下。酒店同时配备有4个餐厅和酒吧满足宾客全天候的用餐需求,位于酒店一层的健身房和恒温游泳池也为客人的入住提供了多样化的娱乐选择。总面积宽达2600平米的会议和活动空间涵盖了2个宴会厅及8个会议室,可满足不同规模的会议和活动需求。