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Essential Duties and Responsibilities–(Key Activities of the role)
主要职责﹣(职务的主要工作)
1.Ensuresforwarding and receiving of all information pertaining to the department inorder to maintain set standards and achieve guest satisfaction
确保 接听和转达所有与部门相关的信息,以保持既定标准并取得客户的满意。
2.Receives,records, and distributes various reports
接收 、记录并分发各种报告
3.Receives,records, and transmits guest requests accurately
准确接听 、记录并传达客人的请求
4.Responsiblefor entering accurate room status into computer daily and investigatediscrepancies
负责每天将客房情况准确的输入电脑并调查各种异常情况
5.Maintainsand update administrative data
保持和更新管理数据
6.Maintainsworking area and equipment in a proper state of cleanliness and repair
确保工作区域和设备得到良好的清洁和修缮
7.Reportguest complaints to Executive Housekeeper or delegate immediately
及时向行政管家或其代理人汇报客人的投诉情况
8.Complieswith hotel’s health, safety and hygiene policies and adheres to conductpersonnel grooming and hygiene standards
遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生标准
9.Attendsmeetings and training sessions as required
按要求参加会议和培训活动
10.Ismulti-skilled as a Room Attendant as well as other areas of Housekeeping
成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才
11.Adheres toHousekeeping standards and procedures and enforces same
遵守并执行客房部的各项标准和工作程序
Required Qualifications
资格
1.Able to speak, read and write English
具有说 读和写英语的能力。
2.Proficient inthe use of Microsoft Office and Front Office System
熟练使用微软办公软件和前台系统
3.1 year housekeeping/ administrative experience, or an equivalentcombination of education and experience.
拥有1年客房或行政助理工作经验,或与此相当的教育和相关工作经验结合的背景
天津海河英迪格酒店是由洲际酒店集团管理,由天津市海河建设发展投资有限公司投资兴建的。酒店位于天津市海河河畔德式风情区,河西区琼州道与解放南路交口。酒店风格结合了天津深厚的文化艺术底蕴和丰富的历史内涵,是洲际酒店集团着力打造的华北区首家豪华精品酒店。 酒店拥有96间风格迥异的豪华客房,冠以:海运贸易风格、大华老式影院风格和德式欧洲奢华风格等不同主题,我们要提供给客人耳目一新的邻里文化体验。 如果你朝气蓬勃,求新求知,关切周到,独具风尚,而且又能不断激发灵感,新颖独创,那么你就是我们要找的团队伙伴,我们诚恳地邀请你的加入!