招聘预定主管 Reservations Supervisor_天津海河英迪格酒店招聘信息-最佳东方

Job Summary – (Role Summary)

工作概述﹣(职位概述)

To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.
通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。

Essential Duties and Responsibilities – (Key Activities of the role)
主要职责﹣(职务的主要工作)

In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求

Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
Promote the Hotel’s (and ICHG generally) products and services
推銷酒店（以及整个洲际酒店集团）的产品和服务
Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务

Develop and maintain a regular pattern of sales calls
发展和保持定期进行销售拜访的模式
Prepare and execute action plans which increase reservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划

Record and process reservations made by phone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
Accept wait list reservations
接受等待名单预订
Process amendments to reservations such as extensions, early departures, etc
修改延期和提前离店等特殊情况的预订记录
Manage “no show” reservations by investigation and recording of same
调查和记录未按预订抵店的预订情况
Record special billing arrangements for groups and conventions
对团队和会议的特别账单安排进行记录
Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
与前厅部经理或财务经理联系所有要求信用审批的预订事宜
Maintain knowledge of special rates/ offers/ promotions
掌握关于特价，优惠，促销活动的信息
Monitor reservation levels and inform Managers of current and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
Prepare reports as requested (eg to travel agents, business houses etc)
按照要求准备报告（如给旅行代理和商业机构报告等）
Prepare reservation sales reports
准备预订销售报告

Works with superior on manpower planning and management needs
和上级一起进行人力规划和管理需求。

Works with superior in the preparation and management of the Department’s budget
和上级领导一起编制和管理部门预算。

天津海河英迪格酒店是由洲际酒店集团管理,由天津市海河建设发展投资有限公司投资兴建的。酒店位于天津市海河河畔德式风情区，河西区琼州道与解放南路交口。酒店风格结合了天津深厚的文化艺术底蕴和丰富的历史内涵，是洲际酒店集团着力打造的华北区首家豪华精品酒店。酒店拥有96间风格迥异的豪华客房，冠以：海运贸易风格、大华老式影院风格和德式欧洲奢华风格等不同主题，我们要提供给客人耳目一新的邻里文化体验。如果你朝气蓬勃，求新求知，关切周到，独具风尚，而且又能不断激发灵感，新颖独创，那么你就是我们要找的团队伙伴，我们诚恳地邀请你的加入！