尽炫自我

    职位:预定主管 Reservations Supervisor

  • 职位性质:全职
  • 工作地区:天津市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:优先
  • 薪资待遇:3千-4千
  • 职位有效期:2020-07-07至2020-09-05

岗位职责/职位描述

Job Summary – (Role Summary)

工作概述﹣(职位概述)

  • To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to  meet Hotel sales targets.

    通过协调运营计划来达到酒店销售目标,并以此监管预订部的运营。

     

    Essential Duties and Responsibilities – (Key Activities of the role)

    主要职责﹣(职务的主要工作)

  • In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known

    在经理缺席的情况下主持交接班说明会,确保员工了解酒店的活动和运营要求

  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques

    运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务

     

  • Promote the Hotel’s (and ICHG generally) products and services

    推銷酒店(以及整个洲际酒店集团)的产品和服务

     

  • Maintain a high level of product and service knowledge about all ICHG Hotels in your region

    充分了解所在地区的洲际酒店集团成员的产品和服务

     

  • Develop and maintain a regular pattern of sales calls

    发展和保持定期进行销售拜访的模式

     

  • Prepare and execute action plans which increase reservation sales and associated business

    准备和执行增加预订销售和相关业务的工作计划

     

  • Record and process reservations made by phone/fax/email

    记录和处理通过电话,传真,电子邮件进行的预订

     

  • Accept wait list reservations

    接受等待名单预订

     

  • Process amendments to reservations such as extensions, early departures, etc

    修改延期和提前离店等特殊情况的预订记录

     

  • Manage “no show” reservations by investigation and recording of same

    调查和记录未按预订抵店的预订情况

     

  • Record special billing arrangements for groups and conventions

    对团队和会议的特别账单安排进行记录

     

  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval

    与前厅部经理或财务经理联系所有要求信用审批的预订事宜

     

  • Maintain knowledge of special rates/ offers/ promotions

    掌握关于特价,优惠,促销活动的信息

     

  • Monitor reservation levels and inform Managers of current and future occupancy rates

    监测预订情况,并向经理通报目前和将来的入住率

     

  • Prepare reports as requested (eg to travel agents, business houses etc)

    按照要求准备报告(如给旅行代理和商业机构报告等)

     

  • Prepare reservation sales reports

    准备预订销售报告

     

  • Works with superior on manpower planning and management needs

    和上级一起进行人力规划和管理需求。

     

  • Works with superior in the preparation and management of the Department’s budget

    和上级领导一起编制和管理部门预算。