招聘前厅部经理 front office manager_天津海河英迪格酒店招聘信息-最佳东方

Job Summary – (Role Summary)

工作概述﹣(职位概述)

Manage the operations of the Front Office Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and InterContinental Hotels Group business objectives. To perform the human resource function in ensuring staff selection, training, counseling and recognition programs are adhered to in order to maximize performance standards and to adhere to guest service standards in order to maximize guest satisfaction.
管理前厅部的日常运作，确保产品达到质量标准，按照洲际酒店集团业务目标向客人提供最佳服务。执行人力资源管理的职能，对员工进行筛选、培训、辅导和奖励计划，以便最大程度的提高业务水平并严格遵守对客服务标准，最大程度的满足客人的需求。

Essential Duties and Responsibilities – (Key Activities of the role)

主要职责﹣(职务的主要工作)

Monitor front office personnel to ensure guests receive prompt, cordial attention and personal recognition
管理前厅部工作人员，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
Supervise the Front Office team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue
监督前厅部队伍，确保最高的入住率和平均房价，以实现收益最大化。
Monitor Front Office, and particularly Guest Relations personnel, to ensure priority members known repeat guests and other VIPs receive special attention and recognition
监督前厅部，特别是客户关系人员，确保优悦会会员、常客和其它贵宾得到特别的关照和礼遇。
Promote Inter-Hotel sales and in-house facilities and monitors Front Office Marketing techniques in line with FIT marketing program
促进店际销售及推销酒店内设施，依照散客市场计划监督前厅部人员的市场技巧。
Maintain inter-departmental relationships to ensure seamless customer service
维护各部门之间的关系以确保对客服务畅通。
Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained
承担保持外观标准的整体责任，确保家具和各种设备均保持外表清洁、运转良好并得到妥善维护。
Schedule and regularly conducts routine inspections of areas under his/her control
计划并实施对所管区域的定期检查。

Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out
掌握信用政策和程序，并与财务部密切联系，以确保信用程序的全面执行。
Compile statistics for front office and provide reports relating to that area
为前厅部整编统计数字并提供与之相关的报告。
Continually check the accuracy of room count
不断检查客房出租率的情况。
Approve upgrades and special amenities
批准房间的免费升级及特殊的礼品。

Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information
每月召开综合性部门会议，内容包括对需要特别处理和提供详细信息的程序及活动的总结。
Communicate to the General Manager of his/her delegate all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information
向总经理或其的代表，以及其它部门负责人通报所有他们可能感兴趣的信息，如贵宾来店和离店的情况及其它相关信息。
Maintain all procedures and adheres to them within the ICHG guidelines; in particular with emphasis on hotel credit policy.
在洲际酒店集团指导方针的框架内遵守工作程序，特别是要以酒店的信用制度为重点。
Prepares efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
在考虑酒店入住情况和预测以及大规模的团组活动，特别是关于提前或延迟到达及离店的情况的前提下，为前厅部员工准备高效的工作计划，安排节日和假日。

REQUIRED QUALIFICATIONS

资格

Required Skills –

技能要求

Proficient in the use of Microsoft Office and Opera
熟练使用微软办公软件和Opera系统
Problem solving, reasoning, motivating, organizational and training abilities
具有解决问题，推理，号召，组织和培训能力
Qualifications –
学历

Bachelor’s degree in Hotel Administration, Business Administration or equivalent
具有酒店行政管理，商业管理或相关的本科学历。
Experience –
经验
3 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience.
拥有3年酒店宾客服务工作经验，包括1年管理经验，或与此相当的教育和相关工作经验结合的背景
Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。

天津海河英迪格酒店是由洲际酒店集团管理,由天津市海河建设发展投资有限公司投资兴建的。酒店位于天津市海河河畔德式风情区，河西区琼州道与解放南路交口。酒店风格结合了天津深厚的文化艺术底蕴和丰富的历史内涵，是洲际酒店集团着力打造的华北区首家豪华精品酒店。酒店拥有96间风格迥异的豪华客房，冠以：海运贸易风格、大华老式影院风格和德式欧洲奢华风格等不同主题，我们要提供给客人耳目一新的邻里文化体验。如果你朝气蓬勃，求新求知，关切周到，独具风尚，而且又能不断激发灵感，新颖独创，那么你就是我们要找的团队伙伴，我们诚恳地邀请你的加入！