尽炫自我

    职位:Guest Services Manager 宾客服务经理

  • 职位性质:全职
  • 工作地区:天津市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:5年以上
  • 所 在 地:天津市
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:28-35
  • 计算机能力:熟练
  • 语言要求:英语(熟练)中国普通话(精通)
  • 国际联号工作经历:不限
  • 薪资待遇:4千-5千
  • 职位有效期:2020-07-07至2020-09-05

岗位职责/职位描述

KEY RESPONSIBILITIES
主要职责

1. Directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to   current and future VIPs. 
指导客户关系工作的各个方面,从而最大程度获得当前和未来贵宾宾客满意度。

2. Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照

3. Liaise with other departments and necessary outside contracts to ensure excellent service delivery
与其它部门和必要的外部承包商联系,以确保提供高质量的服务

4. Oversee maintenance of efficient repeat guest history system
对高效的常客客史档案系统维护实施监管

5. Promote Inter-Hotel sales and in-house facilities
促进店际销售及完善内部设施

6. Handle guest complaints and refer them as necessary, follows up on corrective action
处理客人投诉,如有必要则将其提交给有关部门,并对纠正措施进行跟进

7. Compile, analyze and control guest relations’ costs
对客户关系部的成本情况进行编写、分析和控制

8. Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查阅来客单,检查对客人和贵宾的房间分配情况、各类设施情况以及特别申请
 

9. Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
评估所有员工的外在形象、守纪情况和工作效率并进行直接监管,如有必要,可采取直接的纠正措施

 
 
REQUIRED QUALIFICATIONS
 任职资格

 

1. Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。

2.  Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理,酒店管理或相关的学士学位或大专水平。

3.  2 years experience in front office / guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. 
拥有
2年前厅或宾客服务工作经验,包括在相似规模和复杂程度的酒店的管理经验,或与此相当的教育和相关工作经验结合的背景。

4. Proficient in the use of Microsoft Office and Front Office System
  
熟练使用微软办公软件和前台系统

5. Problem solving and organizational abilities
  
具有解决问题和组织能力