招聘行李员 Bellman_厦门海沧融信海景华邑酒店招聘信息-最佳东方

· Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked

· 主动协助客人提重包裹、拿衣服、提手提箱等，向客人提供礼貌和迅速的协助。

· Maintain a willingness to please attitude and give undivided attention to any approaching guest

· 保持令人愉悦的态度并专心接待每位到来的客人。

· Adhere to guest checking in and checking out procedures pertaining to baggage handling

· 在与行李相关的问题上，遵守客人入住和退房工作程序。

· Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and IHG Rewards Club members

· 在正门处欢迎客人，按具体时间段向客人发出合适的问候，特别要注意常客和优悦会会员。

· Assist arriving and departing guests by opening and closing car and taxi doors

· 为来店和离店的客人开关汽车及出租车门。

· Be familiar with the layout of the hotel and memorize the preferred route for escorting guests

· 熟悉酒店布局并记下陪同客人的最佳路线。

· Room the guest in accordance with hotel standards

· 按照酒店标准带客人参观房间。

· Be familiar with the lift workings and emergency stairs

· 熟悉电梯和疏散楼梯的使用。

· Provide information to guests about the hotel facilities and services

· 向客人提供关于酒店的设施和服务的信息。

· Provide guest services and guidance

· 向客人提供服务和引导。

· Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning

· 保持大厅的整洁，如果需要大清扫的话应通知礼宾主管或行李领班。

· Help other employees in department, replacing them temporarily when necessary

· 帮助部门内其它员工，如有必要则暂时代理他们的工作。

· Keep the baggage room clean and in order before going off duty on each shift

· 每次交班前均保持行李室的整洁。

· Use the Duty Log to document matters of importance

· 使用工作日志来记录重要事项。

· Arrange transport and coordinate luggage

· 负责安排交通并协调行李事宜。

· Manage the key system securely

· 对钥匙系统进行安全管理。

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