· Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction
· 确保接听和转达所有与部门相关的信息,确保既定标准并取得客户的满意。
· Responsible for entering accurate room status into computer daily and investigate discrepancies
· 负责每天将客房情况准确的输入电脑并调查各种异常情况。
· Maintains and update administrative data
· 维护和更新行政数据。
· Monitors lost property
· 监管失物相关事宜。
· Monitors Housekeeping Store Room, carry out monthly inventory.
· 管理客房仓库,执行月度盘点。
· Maintains working area and equipment in a proper state of cleanliness and repair
· 确保工作区域和设备得到良好的清洁和修缮。
· Report guest complaints to Executive Housekeeper or delegate immediately
· 及时向行政管家或其代理人汇报客人的投诉情况。
· Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards
· 遵守酒店的健康、安全和卫生政策,并遵守个人仪容和卫生规范。
· Is multi-skilled as a Room Attendant as well as other areas of Housekeeping
· 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。
· Adheres to Housekeeping standards and procedures and enforces same
· 遵守并执行客房部的规范和工作程序。
· Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering
· 与客房部员工以及其它关联部门,特别是前厅部和工程部保持良好的关系。
厦门海沧融信海景华邑酒店地处厦门海沧湾景观带核心,349间客房视野开阔,园林美景和都市繁华错落有致,相得益彰。酒店拥有3个汇聚本地和东西方美食的园景餐厅及酒廊、1,413平米的无柱豪华宴会厅、7个多功能海景会议室、2个华邑特色社交空间及景观露台等。酒店毗邻海沧大桥、海沧湾公园和大屏山公园 ,距离厦门高崎国际机场25分钟车程,距离厦门北站30分钟车程 ,距离出发鼓浪屿的接驳码头(嵩屿码头)及厦门市岛内仅需10分钟车程,是悦享中华待客之道、放松身心的会聚之所。