·
Monitors Housekeeping personnel
to ensure all guests and internal customers receive prompt and courteous
service
·
监督客房部人员,以确保向所有客人和内部客户提供及时和礼貌的服务。
·
Oversees laundry operations
·
监管洗衣房的工作。
·
Schedules routine inspections
of all Housekeeping areas by/with the Assistant Executive Housekeeper and other
supervisory personnel
·
制定与助理行政管家及其它管理人员一起视察客房部工作的时间安排。
·
Inspects guest and public areas
on a regular basis to ensure that the furnishings, facilities, and equipment
are clean and in good repair
·
定期对客人区和公共区域进行视察,以确保家具、设施和设备的得到良好的清洁和修缮。
·
Makes recommendations to the
General Manager or designate regarding the upkeep of furnishings, facilities,
and equipment, ensuring they are clean and in good repair
·
就家具、设施和设备的保养向总经理或其代理人提出建议,确保所有家具、设施和设备均得到良好清洁和修缮。
·
Informs other departments of
Housekeeping matters that concern them, particularly the Laundry Department,
the Engineering Department, the Front Office, and the Food and Beverage
department. Maintains open channels of communication with other department
heads and the General Manager or the General Manager’s designate
·
向其它部门通报客房部与其有关的事项,特别是洗衣部、工程部、前厅部和餐饮部。与其它部门负责人、总经理或其代理人保持良好的交流渠道。
·
Establishes and maintains
effective human relations and works with human resources to ensure that team
members performance is effectively managed
·
建立并保持良好的人际关系,与人力资源部门一起对团队成员的工作表现进行有效管理。
·
Maintains appropriate standards
for dress, hygiene, uniforms, appearance, posture and conduct of Housekeeping
personnel
·
保持客房部员工的衣着、卫生、制服着装、外表、仪态和行为标准。
·
Identifies and ensures highest
possible standard of cleanliness, maintenance, guest room supplies and
amenities at a realistic costs
·
在合理的成本范围内,确认并保证清洁工作、保养工作、客房物品供应和酒店用品的最高标准。
·
Supervises outside contractors
to ensure contractual compliance
·
对外来承包商进行监督,以确保合同合规。
·
Implements and controls
Housekeeping procedures that provide for the
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