餐饮服务教练 Service Coach - F&B
6.5千-7.5千
停止招聘
发布于 2020-11-26
餐饮服务教练 Service Coach - F&B
6.5千-7.5千
上海 | 经验不限 | 大专 | 招1人
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职位描述

§   确保酒店最基本的品牌标准都要被贯彻执行。

Ensures that minimum brand standards have been implemented.

§   进行实地指导,定期以确保所有雇员都遵循服务标准,并向部门主管以及进修发展部提供建设性的反馈,以确保矫正训练开始。

Conducts field coaching regularly to ensure that all standards of service are followed by all Associates and provide constructive feedback to the department heads concerned as well as the Learning Department to ensure corrective training is initiated.

§   确保部门根据品牌标准,进行标准重温培训。
Ensures refresh training of brand standard is conducted in the respective departments.

§   根据顾客评价,巩固和实施部门培训。
Consolidates and implement the key action items as a result of the Customer Audit.

§   以支持和灵活的态度与其他餐饮部门经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§   制定一项本年全面的培训活动计划,每季度审查计划的实施情况。
Develops comprehensive Training Plan of all training activities for the year and reviews the plan Quarterly with Learning Manager and related Department Heads.

§   负责餐饮入职培训计划,并开发相关培训材料。
Responsible for Food & Beverage Orientation and develop related training materials.

§   确保由部门培训员,为所有新餐饮部员工参加在职培训。
Ensure on-the-job training is conducted for new Food & Beverage associates by related Departmental Service Coach.  

§   评估部门培训质量并及时给予反馈。
Evaluates departmental training and give feedback promptly.

§   密切地与部门经理及部门培训员合作,以提高部门员工的技能和知识。
Works closely with all Departmental Service Coach to focus on improving associates’ skills and knowledge.

§   主持部门月度培训员会议和活动。
Conducts monthly Departmental Service Coach meetings and activities.

§   密切地与部门经理及部门培训员合作,维护所有培训记录,并妥善保管全部培训文件及材料。
Works closely with all Departmental Heads and Service Coaches to maintain any training records on Database as well as proper maintenance of all training documentation and materials.

§   确保每月25 日之前,搜集并整理各部门由部门主管签字的下一个月的部门培训计划。电子版须存入部门培训员专用公共文件夹中。
Ensure that every 25th of each month, all Departmental Service Coaches submit the following month’s Training Plan signed by the manager. Service Coach must collect and file all signed hard copies; while the soft copy must be saved in Public-training folder.

§   确保每月5 日前,搜集并整理所有部门由部门主管确认签字的上一个月的总培训时数及参加人数的报告。电子版必须存入部门培训员专用公共文件夹中。
Ensure that every 5th of each month, Managers or Departmental Service Coaches submit consolidated previous month’s Total Training Hours and Number of Associates Trained report in Public-training folder. Service Coach must collect all signed hard copies.

§   确保所有部门培训员参加技能培训。
Ensure all Departmental Service Coach attend Skills training.

§   协调餐饮部内部的交叉培训。
Co-ordinates the inter-department cross training initiatives within Food & Beverage Division.


其他要求
语言能力:英语-精通
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上海市嘉定区
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 中外合营(合资.合作)
    企业性质
上海嘉定凯悦酒店由世界著名建筑大师安藤忠雄设计,是嘉定新城文化艺术与高尚生活最闪耀的新地标。作为嘉定中央商务区整体规划的核心组成部分,上海嘉定凯悦酒店更令全城瞩目,万众期待。酒店毗邻上海保利大剧院、远香湖与嘉定图书馆,形成了上海西北地区一个充满活力的文化纽带。Designed by world-renowned architect Tadao Ando, our landmark address shines as a beacon of contemporary culture and lifestyle above Jiading New City. A stunning centerpiece of Jiading CBD’s impressive masterplan, the hotel stands adjacent to Shanghai Poly Grand Theater, Yuan Xiang Lake and Jiading Library, forming a vibrant cultural nexus in northwest Shanghai. 酒店地理位置优越,环伺上海国际赛车场、安亭国际汽车城与嘉定工业区。客人可稍稍移步至周边的南翔古镇与安亭老街,感受800年的嘉定建县历史以及体验独特的传统文化。酒店往返国家会展中心、虹桥国际机场、虹桥火车站之间仅需30分钟车程。The location offers convenient access to the Shanghai International Race Circuit, Anting International Automobile City and Jiading Industry Zone. Guests can discover 800 years of local culture at nearby Nanxiang Old Town and Anting Old Street. The National Exhibition and Convention Center, Hongqiao International Airport and Hongqiao Railway Station are also a short drive away.酒店设有304间现代优雅客房,包括23间套房、4间行政套房和1间总统套房。无论商务出差,还是休闲度假,在此下榻都将令您心旷神怡。温馨舒适的客房犹如家外之家,现代韵味的艺术壁画、开阔的远香湖和嘉定城市美景、各种最新智能科技,让您随时与世界保持同步。Whether you’re here for business or pleasure, you’ll feel fully refreshed in our 304 savvy guestrooms, including 23 suites, four executive suites and a presidential suite. Styled with residential warmth and modern art murals, each room showcases panoramic lake or city views and smart technology to keep you connected. 凯悦酒店历来以卓越的餐饮体验享誉世界。上海嘉定凯悦酒店拥有三间凌驾于城市上空的餐厅和酒廊,分别为享悦中餐厅、咖啡厅和大堂酒廊。另加的酥园西点屋,每一间餐厅都美轮美奂,个性鲜明,独揽胜景。Discover Hyatt's reputation for dining excellence at sky-high restaurants and eateries – Xiang Yue Chinese restaurant, Market Café interactive dining and The Lounge – all with top-of-the-city views and sleek designs. The Pastry Shop on the Ground Floor also provides freshly baked pastries, cakes and beverages. 
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