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上海嘉定凯悦酒店

    职位:餐饮服务教练 Service Coach - F&B

  • 职位性质:全职
  • 工作地区:上海市嘉定区
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:不限
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(精通)
  • 国际联号工作经历:不限
  • 薪资待遇:6.5千-7.5千
  • 职位有效期:2019-10-18至2020-01-16

岗位职责/职位描述

§   确保酒店最基本的品牌标准都要被贯彻执行。

Ensures that minimum brand standards have been implemented.

§   进行实地指导,定期以确保所有雇员都遵循服务标准,并向部门主管以及进修发展部提供建设性的反馈,以确保矫正训练开始。

Conducts field coaching regularly to ensure that all standards of service are followed by all Associates and provide constructive feedback to the department heads concerned as well as the Learning Department to ensure corrective training is initiated.

§   确保部门根据品牌标准,进行标准重温培训。
Ensures refresh training of brand standard is conducted in the respective departments.

§   根据顾客评价,巩固和实施部门培训。
Consolidates and implement the key action items as a result of the Customer Audit.

§   以支持和灵活的态度与其他餐饮部门经理紧密合作,着眼于整个酒店的成功和酒店客人的满意度。Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

§   制定一项本年全面的培训活动计划,每季度审查计划的实施情况。
Develops comprehensive Training Plan of all training activities for the year and reviews the plan Quarterly with Learning Manager and related Department Heads.

§   负责餐饮入职培训计划,并开发相关培训材料。
Responsible for Food & Beverage Orientation and develop related training materials.

§   确保由部门培训员,为所有新餐饮部员工参加在职培训。
Ensure on-the-job training is conducted for new Food & Beverage associates by related Departmental Service Coach.  

§   评估部门培训质量并及时给予反馈。
Evaluates departmental training and give feedback promptly.

§   密切地与部门经理及部门培训员合作,以提高部门员工的技能和知识。
Works closely with all Departmental Service Coach to focus on improving associates’ skills and knowledge.

§   主持部门月度培训员会议和活动。
Conducts monthly Departmental Service Coach meetings and activities.

§   密切地与部门经理及部门培训员合作,维护所有培训记录,并妥善保管全部培训文件及材料。
Works closely with all Departmental Heads and Service Coaches to maintain any training records on Database as well as proper maintenance of all training documentation and materials.

§   确保每月25 日之前,搜集并整理各部门由部门主管签字的下一个月的部门培训计划。电子版须存入部门培训员专用公共文件夹中。
Ensure that every 25th of each month, all Departmental Service Coaches submit the following month’s Training Plan signed by the manager. Service Coach must collect and file all signed hard copies; while the soft copy must be saved in Public-training folder.

§   确保每月5 日前,搜集并整理所有部门由部门主管确认签字的上一个月的总培训时数及参加人数的报告。电子版必须存入部门培训员专用公共文件夹中。
Ensure that every 5th of each month, Managers or Departmental Service Coaches submit consolidated previous month’s Total Training Hours and Number of Associates Trained report in Public-training folder. Service Coach must collect all signed hard copies.

§   确保所有部门培训员参加技能培训。
Ensure all Departmental Service Coach attend Skills training.

§   协调餐饮部内部的交叉培训。
Co-ordinates the inter-department cross training initiatives within Food & Beverage Division.