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西安凯悦酒店

    职位:前厅部大堂副理/AM-Front Office

  • 职位性质:全职
  • 工作地区:陕西省西安市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:5年以上
  • 所 在 地:陕西省 西安市
  • 户 籍 地:不限
  • 提供食宿:可提供吃
  • 年龄要求:25-35
  • 计算机能力:良好
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:5千-6千
  • 职位有效期:2020-07-23至2020-09-21

岗位职责/职位描述

  • Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.

    组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。

  • Liaises with Housekeeping and other related departments on daily operations.

    在日常的工作运行中与客房部及其他各部门保持紧密的联系。

  • Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.

    礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。

  • Establishes a rapport with guests, maintaining good customer relationship.

    与客人建立并保持良好的宾客关系。

  • Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.

    确保收银程序能按照严格的标准执行,确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。

  • Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.

    协调好各种修葺及维护工作以确保酒店财产的正常维护。

  • To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.

    在团队的接待工作中发挥主动性及创造性,协调好与销售部、餐饮部及其他部门之间的合作。

  • To promote and secure business for our hotel, special events, promotions, Outlets and other business.

    积极地宣传酒店各种特殊计划、营销手段、新辟市场及其他商业手段并确保各种途径的安全运行。

  • To exemplify and instil upon the employee entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.

    向员工灌输时刻保持主人翁精神,把握每次对客的销售机会,并在传授的过程中身体力行。

  • To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.

    确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态,以实现交叉销售。