Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.
Liaises with Housekeeping and other related departments on daily operations.
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
Establishes a rapport with guests, maintaining good customer relationship.
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.
To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.
To promote and secure business for our hotel, special events, promotions, Outlets and other business.
To exemplify and instil upon the employee entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.