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Responsible for the smooth, efficient and professional operation of allFront Office areas.
Ensures that all procedures and policies are in place and followed.
Conducts audit and controls on a regular basis. Communicates withaccounting in case of any irregularities; coaches and counsel associateswhenever appropriate.
Ensures good communications with the other departments
Strictly follows bank-out procedures and cash handling procedures.
Ensure confidentiality of User Log-ins. Ensure that users are logged outwhen leaving the area.
Train and develop associates to the highest possible extent. Ensuresthat daily training is provided for technical, courtesy, communication,management, and organizational skills.
Leads by example: Provides ahigh-quality service and aggressive hospitality towards all customers.
Ensure that recognition programs for both guest and associates are inplace and working.
Controls cost effectively to meet budget guidelines. Has control systemin place for all controllable costs.
Communicates with section Managers about daily audits and controls, soall are informed about proper procedures.
Initiates additional tasks to improve existing procedures and guestsatisfaction.
Resolves system problems and can operate the system manually. Can leadthe associate through a down time.
Initiates monthly meetings in the department. Attend associate meeting,operations meetings, forecast meetings and sales strategy meetings.
Always in the guest area during high traffic times to assist the FrontOffice associates and to ensure smooth operations.
Have plans and actions in place to meet goals and mission of the companyand the hotel.
Be well groomed and conform with the hotel’s dress code.
Be highly visible during extraordinary events.
Be familiar with sales strategies; communicate daily with reservationsales.
Develop a thorough knowledge about all brands in Marriott’s portfolio.
Know all frequent customers and be familiar with their special requests.Ensure that their needs are met.
Be familiar with cultural differences and know correct behavior for eachculture. Also know the different protocols and etiquette.
Be knowledgeable about all emergency plans and know how to act uponthem.
Report any unusual occurrences immediately to the Director ofOperations.
At all times strive to represent Marriott in the most professional andcourteous manner.
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