招聘运营经理_大连雅乐轩酒店招聘信息-最佳东方

Rooms related work experience is prefered.

In charge of FO/ HSKP/ F&B/ Engineering/ Security Department.

MAJORRESPONSIBILIES 責任概要 :

1. To ensure that each venue isaccounted for separately as an individual profit center.

2. To ensure that each venue is managedby a Manager / Management Team who are totally accountable for theirprofitability.

3. To set the annual operating budgetsand monthly forecast with F&B manager.

4. To monitor all costs andrecommend/institute measures to control them.

5. To ensure that the various venuesand banquets adhere to all Company and Hotel Policies and Procedures and BrandStandards.

6. To ensure that all DepartmentalOperations Manuals are prepared and updated.

7. To ensure the F&B dailyoperations can meet the EHC inspection requirement and maintain high qualityhygiene standard.

8. To prepare the F&B yearlymarketing research and business plan with F&B manager.

9. To continuously seek ways to assistmanagement in the venue to maximize revenues and profit.

RoomsFinancial\ Marketing and Operational

1. Purchase operational supplies asrequired within budget and outlook.

2. Report maintenance faults and damageto furniture and fittings in all areas of the hotel to the maintenancedepartment.

3. Participate in the preparation ofthe Strategic Business and Operating Plans.

4. Prepare monthly outlook/forecastreports and compile rooms reports as requested.

5. Negotiate contracts with approvedsuppliers as per corporate policy.

6. Monitor Brand Assurance and ensurethe Rooms daily operation can meet the brand stand requirement and achieve agood score for the LRA audit.

7. Monitor guest questionnaires and GEIresults to identify shortfalls and remedy service issues.

8. Control and monitor availability ofrooms, room types and rate categories.

9. Attend promptly to all guestcomplaints and requests.

10. Oversee the inspection of VIP rooms andsuites.

11. Monitor the SPG program and ensure toachieve the SPG enrollment goal.

PersonalEffectiveness

1. Handle difficult situations withpoise and self-assurance; demonstrate emotional stability and humility; remaincalm, confident, and dependable during a crisis, be willing to take riskspublicly

2. Convey relevant information in atimely fashion, appropriately tailored to the intended audience; effectivelyinfluence and persuade others; listen effectively and follow-up to ensureunderstanding

3. Manage working relationships withall Managers by preparing and conducting meetings and group presentations tokeep associates/managers and others informed of Hotel operations and otherrelevant issues.

TeamFocus

1. Build positive and productiveworking relationships with customers, subordinates, peers, superiors, businesspartners, and the community; encourage this behavior in others

2. Promote the free flow ofinformation; encourage the open expression of ideas and opinions

3. Build a team with differentopinions, skills, experiences, and backgrounds; leverage personal, cultural,and functional differences to optimize team performance

4. Work collaboratively with others toachieve common goals and objectives; serve effectively in both team member andteam leader roles; promote collaboration & teamwork in others

HighPerformance Culture

1. Possess, apply, and continuallydevelop the specific technical knowledge and functional expertise needed foreffective job performance

2. Provide clear direction, establishgoals and appropriate timeframes; manage conflicting priorities; delegate toand empower others; remove obstacles and secure needed resources; coordinatework efforts and monitor progress to achieve desired results in a timelyfashion

3. Encourage and empower the success ofothers; create enthusiasm, investment, and a desire to excel; gain support andcommitment from others; promote a healthy life balance

PeopleDevelopment

1. Attract and retain high potentials;coach and develop others; communicate views about performance honestly anddirectly, while consistently recognizing and rewarding good performance

2. Establish open, candid, trusting,and caring relationships; treat others fairly and with respect; value theindividual and maintain their self-esteem

3. Commit the resources and time neededto train and develop people, both for their personal growth and to meetorganizational needs; identify and pursue learning opportunities for yourself

4. Foster a common vision; lead othersby setting the proper example; demonstrate consistency between actions andwords

Change& Innovation

1. Create an agenda and environmentconducive to change; foster the free exchange of ideas; develop and share avision and strategy; build a strong network to implement change

2. Manage and redesign processes foroptimal value by encouraging and actively participating in process improvement methodswhile measuring results

3. Effectively use and promotetechnology to support productivity, profitability, and change; seekopportunities to use technology to enhance the customer experience.

It isnot the intent of this job description to cover all aspects of the position butto highlight the most critical aspects of the role. Your role is a dynamic oneand will therefore change to reflect changing business needs.

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