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Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Gather materials and assemble information packages (e.g., brochures, promotional materials). Determine and give complimentary to guests as gifts for their patronage (e.g., rewards points, show tickets). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
通过内部和外部去提升品牌形象的意识。在当维护现有客人对万豪集团的忠诚度的同时,使用销售技能使得酒店利润最大化。辨识抓住给客人再次销售的机会和销售增多,为客人营造良好的万豪入住体验和万豪会议。完成办公室整体的日常工作,得以协助市场销售部团队(如规整文档,发送邮件,信息录入,传真复印)。在销售过程中应包含在软件中对信息的输入,检索,调和和确认(如佣金,客户,第三方)。整理材料和收集套餐信息(如宣传册,宣传材料)。确认和赠送给客人的免费礼品应作为礼物赞助(如积分,演出门票)。自始至终需根据销售程序准备与销售相关的文档资料(如报价,合同,宴会预订单)。担任客人的主要联系人并通过电话和邮件的方式与客人沟通交流,回答反馈他们的问题和需求。
向经理反馈遇到的事故,伤痛和不安全的工作环境。履行所有公司的政策和程序、确保制服和个人形象是整洁的和专业
的、保守酒店的机密信息、保护公司财产。根据公司的标准欢迎和答谢所有的宾客、预期和送达客户的服务需求、发
自肺腑的对客户表示我们的谢意。使用清晰和专业的语言与他人交谈、准备和简约书写文档的精确性和完整性、接听
电话时需有合适的电话礼节。发展和维护与他人建立积极的工作关系、协助团队达到共同的目标、适当地聆听和回复
来自其他同事的疑问。可独立完成重量小于或者接近10磅物品的移动高举、搬运,推,拉和放置等。完成和执行主管交付的合理工作。
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining,entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar! “Inspired by the sea, The Sanya EDITION on Hainan Island in Southern China is an exceptional getaway designed for relaxation and rejuvenation. Water, a source of both vitality and serenity, defines the lush50-acre property, which features a spectacular private “ocean.” Here, gondolas transport guests to an extraordinary floating restaurant and families enjoy beachside cafes and cabanas. The sense of luxurious tranquility is established at the reception area, where a lotus pool and live bamboo grove serve as a counter point to a curated art gallery displaying the work of renowned artists.All 500+ guestrooms have ocean views, as do the collection of villas perched on a terraced hillside. The warm and inviting interiors exude a comfortable,simple sophistication, using light oak finishes and airy fabrics that evoke the beach. At the meeting center, the separation between outside and inside disappears, with teak-floored rooms opening onto a generous sunken courtyard and garden that offers natural light and views of the surrounding forest.” EDITION is hiring warm, out-going, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart,not from a handbook. A place that delivers a never-ending the atrical performance that continuously delights and enchants each and every one of our guests. We invite you to join us today.艾迪逊品牌以一种特立独行的全新方式将个性化、定制化与独创性融于一身。品牌由万豪国际集团 (Marriott International) 与伊恩 - 施拉格 (Ian Schrager) 联袂打造。它将伊恩 - 施拉格著名的别具风格的住宿体验理念与万豪的全球影响力、运营专长和规模相融合。三亚艾迪逊酒店(The Sanya EDITION)以浩瀚无垠的海洋为灵感,选址中国海滨胜地海南岛,呈献独树一帜的奢华体验。三亚在古代被称为“天涯海角”。时至今日,三亚依然保留了水清沙白、葱郁繁茂的热带天堂风貌。水,乃活力与平静之源。这座占地50英亩的酒店的独特之处在于,三亚艾迪逊酒店拥有一片壮观的私人海洋。酒店坐落于海棠湾中心地带,占地约为19.4万平方米,拥有中国南海超过330米(1000英尺)的海岸线和天然海滩。三亚艾迪逊酒店正在招聘热情、开朗,出色的人员,你们也希望能够找到一个能有启发、激励和挑战并令人感到骄傲的工作场所、一个服务发自内心而非课本的场所、一个提供永无止境的服务并不断吸引客人的场所。三亚艾迪逊酒店诚邀您即刻加入!