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岗位职责:
1.协助酒店执行专业领域内的工作要求和计划。审核服务活动的策划方案,组织员工工作;
2.熟悉餐饮部中、西餐、宴会服务、会议服务等部门的运作与管理。与餐厅经理共同配合,一同完成接待任务;
3.走访客户,代表公司与有关社会团体、机构联络。根据市场变化,并不断改进服务工作;
4.签订住房优惠协议、旅行社房价协议及各种合作协议、报刊合同、广告宣传服务协议。统筹酒店内外的公关宣传工作,审阅酒店对外发布的宣传稿件。对外通过接待、出访、新闻媒介等,对内做好各部门的宣传推销活动,管理美工制作,达到酒店经营宣传目标;5.深入了解客户对酒店服务质量的意见,处理客户投诉及突发事件。
岗位要求
1.大专及以上学历,2年以上同岗位工作经验,具备一定公关销售能力,善于言谈,较好的亲和力;
2.能够较好处理宾客投诉,创建良好的宾客关系。有较强的逻辑思维分析能力及良好的团队合作精神。具有处理危机、突发事件的处理能力。
Hilton Quanzhou is located on the riverside of the Jinjiang River, only a 20 minutes’ drive from the airport and from the train station and a 10 minutes’ drive from down town and historical sites. As the first Hilton five-star hotel in Jinjiang of Quanzhou, the Hilton Quanzhou has 296 rooms in total, including luxury rooms, luxury river-view rooms, executive rooms, luxury suites, etc. A majority of rooms (more than 70% of rooms) have river view, city view and city garden view. The hotel has large meeting facilities with 1,367sqm ballroom with 600 sqm ballroom foyer and 973sqm of meeting rooms & two bridal rooms. Neighboring the Quanshang global plaza, the basement of the hotel is composed of various large stores. The hotel lobby lounge is located on the 1st floor, the Chinese restaurant is located on the 2nd floor and the executive lounge is located on the 23rd floor with an amazing view of the riverside and city view. The hotel will delight both leisure and business travelers with its spacious rooms featuring astounding views of either the city skyline or riverside, a host of tantalizing culinary options and impeccable service. 泉州泉商希尔顿坐落于晋江河畔,毗邻江滨南路及鞋都路,10分钟内可快速到达沈海高速与晋江机场连接线。距离晋江机场及火车站仅20分钟车程,10分钟可抵达泉州市中心及当地名声风景区。泉州泉商希尔顿酒店为泉州晋江市第一家希尔顿集团旗下5星级酒店,酒店客房总数为296间。包含豪华客房,豪华江景客房,行政客房,豪华套房等各种房型。绝大多数客房(70%以上客房)可观赏江景景观,城市景观及城市花园景观。酒店拥有1367平方米无柱宴会厅及600平方米的宴会前厅,7间会议室973平方米,2间新娘房的会议活动空间,带给您无忧的会议尊享。酒店地面承接泉商环球广场,由各类大型商铺组成,酒店1楼大堂吧,西餐厅,2楼中餐厅,23楼行政酒廊坐拥当地优美江景及城市景观。亲切高效的服务和现代化的设施让无论是商务人士还是休闲出游,都可以享受到高端的入住体验和诱人的美食佳肴。