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岗位职责
1.直接负责礼宾部的工作。
2.对酒店的宾客提供礼貌专业的服务;协助重要宾客的入住和离店。
3.管理行李房,确保所有的行李有行李标签并且安全存放在合适的位置。
4.负责所有的特殊事情和酒店服务的有关信息的公告。
5.确保工作区域内的所有设备处于良好工作状态。
6.参与员工的培训工作。负责员工的日常培训,制定培训计划。
7.宾客有要求时,为预计离店的宾客安排出租车、机场班车的服务。
岗位要求
1.大专以上学历,有同岗位工作经验2年以上
2.身体健康,品貌端正,形象气质佳。
3.优秀的组织管理能力。
4.优秀的交际能和沟通技巧。
5.善于同宾客交往、沟通,处理周到、果断,能独立处理各种投诉。
Hilton Quanzhou is located on the riverside of the Jinjiang River, only a 20 minutes’ drive from the airport and from the train station and a 10 minutes’ drive from down town and historical sites. As the first Hilton five-star hotel in Jinjiang of Quanzhou, the Hilton Quanzhou has 296 rooms in total, including luxury rooms, luxury river-view rooms, executive rooms, luxury suites, etc. A majority of rooms (more than 70% of rooms) have river view, city view and city garden view. The hotel has large meeting facilities with 1,367sqm ballroom with 600 sqm ballroom foyer and 973sqm of meeting rooms & two bridal rooms. Neighboring the Quanshang global plaza, the basement of the hotel is composed of various large stores. The hotel lobby lounge is located on the 1st floor, the Chinese restaurant is located on the 2nd floor and the executive lounge is located on the 23rd floor with an amazing view of the riverside and city view. The hotel will delight both leisure and business travelers with its spacious rooms featuring astounding views of either the city skyline or riverside, a host of tantalizing culinary options and impeccable service. 泉州泉商希尔顿坐落于晋江河畔,毗邻江滨南路及鞋都路,10分钟内可快速到达沈海高速与晋江机场连接线。距离晋江机场及火车站仅20分钟车程,10分钟可抵达泉州市中心及当地名声风景区。泉州泉商希尔顿酒店为泉州晋江市第一家希尔顿集团旗下5星级酒店,酒店客房总数为296间。包含豪华客房,豪华江景客房,行政客房,豪华套房等各种房型。绝大多数客房(70%以上客房)可观赏江景景观,城市景观及城市花园景观。酒店拥有1367平方米无柱宴会厅及600平方米的宴会前厅,7间会议室973平方米,2间新娘房的会议活动空间,带给您无忧的会议尊享。酒店地面承接泉商环球广场,由各类大型商铺组成,酒店1楼大堂吧,西餐厅,2楼中餐厅,23楼行政酒廊坐拥当地优美江景及城市景观。亲切高效的服务和现代化的设施让无论是商务人士还是休闲出游,都可以享受到高端的入住体验和诱人的美食佳肴。