招聘行政楼层接待 Executive Floor Guest Service Agent_泉州泉商希尔顿酒店招聘信息-最佳东方

岗位职责
1.帮助行政楼层宾客做好入住及退房工作。
2.检查并确保为重要宾客所预分的房间已经就绪，所有的小礼物在宾客抵达前已经放入宾客房间.
3.在宾客入住时为宾客提供欢迎茶服务，引领客人到房间并向宾客介绍酒店的设施。
4.推销酒店的餐厅并为他们提供预订服务。
5.迎接并陪同抵达的重要宾客，在宾客离店时应向客人道别。
6.同前台员工密切合作以确保宾客住顺畅，为行政楼层宾客提供下午茶服务。
7.阅读工作日志并签字，注意板面上的最后一条通知并落实。
8.及时向行政楼层经理报告宾客的投诉。

岗位要求
1.高中以上学历，有同岗位工作经验，或有一定餐饮工格经验。
2.能吃苦耐劳，相貌端正，头脑灵活，能适应翻班制。
3.具备与宾客沟通交流技巧和很好的客服意识，能承受工作压力并熟练掌握酒店业PMS和PSB系。
4.知晓相关酒店财务制度，具有很好的团队协作性和服从性。

Hilton Quanzhou is located on the riverside of the Jinjiang River, only a 20 minutes’ drive from the airport and from the train station and a 10 minutes’ drive from down town and historical sites. As the first Hilton five-star hotel in Jinjiang of Quanzhou, the Hilton Quanzhou has 296 rooms in total, including luxury rooms, luxury river-view rooms, executive rooms, luxury suites, etc. A majority of rooms (more than 70% of rooms) have river view, city view and city garden view. The hotel has large meeting facilities with 1,367sqm ballroom with 600 sqm ballroom foyer and 973sqm of meeting rooms & two bridal rooms. Neighboring the Quanshang global plaza, the basement of the hotel is composed of various large stores. The hotel lobby lounge is located on the 1st floor, the Chinese restaurant is located on the 2nd floor and the executive lounge is located on the 23rd floor with an amazing view of the riverside and city view. The hotel will delight both leisure and business travelers with its spacious rooms featuring astounding views of either the city skyline or riverside, a host of tantalizing culinary options and impeccable service. 泉州泉商希尔顿坐落于晋江河畔，毗邻江滨南路及鞋都路，10分钟内可快速到达沈海高速与晋江机场连接线。距离晋江机场及火车站仅20分钟车程，10分钟可抵达泉州市中心及当地名声风景区。泉州泉商希尔顿酒店为泉州晋江市第一家希尔顿集团旗下5星级酒店，酒店客房总数为296间。包含豪华客房，豪华江景客房，行政客房，豪华套房等各种房型。绝大多数客房（70%以上客房）可观赏江景景观，城市景观及城市花园景观。酒店拥有1367平方米无柱宴会厅及600平方米的宴会前厅，7间会议室973平方米，2间新娘房的会议活动空间，带给您无忧的会议尊享。酒店地面承接泉商环球广场，由各类大型商铺组成，酒店1楼大堂吧，西餐厅，2楼中餐厅，23楼行政酒廊坐拥当地优美江景及城市景观。亲切高效的服务和现代化的设施让无论是商务人士还是休闲出游，都可以享受到高端的入住体验和诱人的美食佳肴。