• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 人性化管理
• 员工生日礼物
• 惊喜服务费
• 班车接送
• 食宿全含
• 全球免费房

1. To handle and transfer all incoming calls according to the standards and procedures of the hotel
根据酒店的政策和标准处理所有来电
2. To handle inquiries by providing appropriate information
提供合适准确的信息
3. To assist in locating guests and employees when requested
根据需要帮助寻找客人或者员工
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
提供有效，友好，专注的服务，满足或超过客人的期望
5. To update teleguides in the hotel computer system (Opera)
更新Opera系统里的相关信息
6. Handles customer complaints if possible, or reports them to supervisors
处理客人投诉，必要时向主管汇报
7. Handles all reservation correspondence and inquiries quickly, efficiently and accurately
准确，快速，有效地处理所有预定要求
8. Ensures that all reservation details are accurately entered into the computer in a timely manner
确保所有预定信息能及时，准确地录入系统
9. Monitors hotel room inventory and maximising yield
监控房态情况，使入住率最大化
10. Maintains high standards for the Mystery Guest visits
为每年造访的神秘客人保持我们高标准的服务质量
11. Monitors hotel overbooking status ensuring it remains within the predetermined levels
查看超额的定房情况，确保在规定的范围之内
12. Maintains trace and filing systems for all reservations
定期存档预定信息，维护预定系统
13. Maximises the room revenue of the hotel by upselling all hotel products and services
通过销售酒店的产品及服务，使住房受益最大化
14. Assists in the production of reservation reports as directed
协助上级做相关的统计报表
15. Is fully conversant with al health and safety, fire and emergency procedures.
全面熟悉酒店安全与卫生工作标准及消防紧急应变程序
16. Maintains a high standard of personal hygiene, dress, uniform, and body language
保持个人卫生，制服整齐，统一高标准，及得体的肢体语言

•  悦榕集团旗下全新品牌悦柳，是悦榕集团旗下高端康养休闲酒店品牌。•   以“养修之旅”为核心，将休闲度假、健康元素相结合。旨在让宾客在旅行中享受简约之美，在慢生活   里焕发精神，轻松拥享元气生活。•  酒店拥有179间客房及复式套房，优雅的设计格调与充满文化氛围的北京大学光华管理学院融为一体。•   3间风格迥异的餐厅及大堂吧，总面积1000平方米的无柱式大宴会厅以及多功能宴会厅为您提供难以忘 怀的会务体验。•  打造多种精彩焕活的旅行方式，加上先进的健身设施，健康营养的餐食以及自然舒缓的休憩空间，让 您远离城市喧嚣，在风光旖旎里开启惬意、焕活之旅。•    Garrya, is a new and high-end health and leisure hotel brand under the Banyan Tree Group.•    With "Journey of Wellness" as its core, it combines leisure vacation with health elements.  The aim is to allow guests          to enjoy the beauty of simplicity during their travels, rejuvenate their spirits in the slow life, and effortlessly embrace a          vibrant life.•    With 179 guest rooms and deluxe suites, blending elegant design with the cultural ambiance of Peking University's              Guanghua School of Management.•    Three distinct restaurants, and a lobby bar, as well as a spacious column-free grand banquet hall spanning  1,000               square meters and a versatile function hall, we provide an unforgettable setting for your events.•    Create a range of exciting travel experiences, enhanced by modern fitness facilities, nourishing and wholesome dining       options, and tranquil relaxation areas.  Allow yourself to escape the urban noise and embark on a rejuvenating journey       amidst stunning scenery.