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1. To handle all incoming requests, log them and ensure that the request is acted on.
记录所接收到的信息,确保所有的信息得到处理
2. To cooperate with engineering on guest maintenance requests.
客人到来之前确保房间工程质量
3. To cooperate with front desk reception regarding guest requests and update them on the status.
与前台接待一同解决客人的需求及房态的及时更新
4. To provide a courteous and efficient telephone manner according to hotel standards.根据酒店标准礼貌及时的接听电话。
5. To ensure effective intra- departmental communication by operating the Housekeeping paging system.及时有效的沟通,以便于有效地内部部门的沟通
6. To ensure that villa status changes are updated in the computer and where necessary quickly communicated on to Front Office.
确保房间转换的及时更新,以便及时有效的与前台联系
7. To schedule and arrange flower requisition as per customer requests.
根据客人预订要求,填写鲜花申请用表
8. To control and monitor all Housekeeping supplies, Minibar, and assist in inventory procedures.控制和监督家政用品和迷你吧,并协助进行计算机存盘记录
9. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
通过对客人及时有效,友好周到的服务,确保超越客人期望
10. Assists in the administration of the department by completing the necessary forms, documents, log books and computer print-outs in a timely and accurate manner as directed.协助部门对需要的表格、文件、记录册进行数据的输入和打印
11. Helps maintain the outlet and equipment in top physical condition by reporting any defects to Engineering.
协助和维持设备的管理,维持设备处于最佳状态
12. Helps maintain standards of cleanliness by carrying out cleaning duties as directed.
根据标准对酒店卫生做出监督
13. Assist storekeeper with the management of lost & found store and lost & found.
协助库房管理员一同管理遗留物品及遗留物品库房
14. Office at any time to ensure clean.
随时保证办公室的清洁
15. Maintains key control.
管理所有钥匙
西安临潼悦椿温泉酒店坐落于西安的东大门临潼,酒店位于临潼国家度假区核心位置,占地235亩,建筑面积约11万平方米,拥有400间客房,6个风格迥异的餐厅。是新加坡悦榕集团与西安曲江临潼旅游投资(集团)有限公司共同打造的一个国际五星级温泉酒店群,主要包括主题酒店区、温泉水疗区、特色中餐区、西苑阁等区域,以现代风格诠释唐代宫廷韵味,融合了中国传统建筑中明柱、斗拱、屋面翼角造型与都会风情的当代温泉酒店。 Xi’an Lintong Angsana Hotel is located at East Gate of Lintong, whichis also in the middle of holiday village in Lintong. The whole hotel covers thearea of 235 acres, and the building areas are 11milion square meters. Our hotelhas 400 rooms for guests and 6 different styles of restaurants. Meanwhile, Xi’an Lintong Hotel is one of the five stars hotel which isestablished by Singapore Banyan Tree and Xi’an Qujiang Travel Investment Corporation. The hotel has beendivided by many different parts, including Theme Hotel Area, SPA Area, SpecialChinese Restaurant, Royal Garden Court and so on. One of the most spectacularaspect is that hotel combines the charm of Palace Tang and Chinese traditionalbuilding, like Minzhu, Brackets(Dougong), Roof Wing Angle and MetropolisCustoms.