• 五险一金
• 带薪年假
• 人性化管理
• 岗位晋升
• 员工生日礼物
• 技能培训
• 惊喜服务费
• 班车接送
• 食宿全含
• 全球免费房

1. To handle and transfer all incoming calls according to the standards and procedures of the hotel
根据酒店的政策和标准处理所有来电
2. To handle inquiries by providing appropriate information
提供合适准确的信息
3. To assist in locating guests and employees when requested
根据需要帮助寻找客人或者员工
4. To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service
提供有效，友好，专注的服务，满足或超过客人的期望
5. To update teleguides in the hotel computer system (Opera)
更新Opera系统里的相关信息
6. Handles customer complaints if possible, or reports them to supervisors
处理客人投诉，必要时向主管汇报
7. Handles all reservation correspondence and inquiries quickly, efficiently and accurately
准确，快速，有效地处理所有预定要求
8. Ensures that all reservation details are accurately entered into the computer in a timely manner
确保所有预定信息能及时，准确地录入系统
9. Monitors hotel room inventory and maximising yield
监控房态情况，使入住率最大化
10. Maintains high standards for the Mystery Guest visits
为每年造访的神秘客人保持我们高标准的服务质量
11. Monitors hotel overbooking status ensuring it remains within the predetermined levels
查看超额的定房情况，确保在规定的范围之内
12. Maintains trace and filing systems for all reservations
定期存档预定信息，维护预定系统
13. Maximises the room revenue of the hotel by upselling all hotel products and services
通过销售酒店的产品及服务，使住房受益最大化
14. Assists in the production of reservation reports as directed
协助上级做相关的统计报表
15. Is fully conversant with al health and safety, fire and emergency procedures.
全面熟悉酒店安全与卫生工作标准及消防紧急应变程序
16. Maintains a high standard of personal hygiene, dress, uniform, and body language
保持个人卫生，制服整齐，统一高标准，及得体的肢体语言

西安临潼悦椿温泉酒店坐落于西安的东大门临潼，酒店位于临潼国家度假区核心位置，占地235亩，建筑面积约11万平方米,拥有400间客房,6个风格迥异的餐厅。是新加坡悦榕集团与西安曲江临潼旅游投资（集团）有限公司共同打造的一个国际五星级温泉酒店群，主要包括主题酒店区、温泉水疗区、特色中餐区、西苑阁等区域，以现代风格诠释唐代宫廷韵味，融合了中国传统建筑中明柱、斗拱、屋面翼角造型与都会风情的当代温泉酒店。 Xi’an Lintong Angsana Hotel is located at East Gate of Lintong, whichis also in the middle of holiday village in Lintong. The whole hotel covers thearea of 235 acres, and the building areas are 11milion square meters. Our hotelhas 400 rooms for guests and 6 different styles of restaurants. Meanwhile, Xi’an Lintong Hotel is one of the five stars hotel which isestablished by Singapore Banyan Tree and Xi’an Qujiang Travel Investment Corporation. The hotel has beendivided by many different parts, including Theme Hotel Area, SPA Area, SpecialChinese Restaurant, Royal Garden Court and so on. One of the most spectacularaspect is that hotel combines the charm of Palace Tang and Chinese traditionalbuilding, like Minzhu, Brackets(Dougong), Roof Wing Angle and MetropolisCustoms.