• 五险一金
• 带薪年假
• 人性化管理
• 岗位晋升
• 员工生日礼物
• 技能培训
• 惊喜服务费
• 班车接送
• 食宿全含
• 全球免费房

1.	To handle and transfer all incoming calls according to the standards and procedures of the hotel.
根据酒店的政策和标准处理所有来电
2.	To handle inquiries by providing appropriate information.
 提供合适准确的信息
3.	To assist in locating guests and employees when requested.
根据需要帮助寻找客人或者员工
4.	To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
提供有效，友好，专注的服务，满足或超过客人的期望
5.	To update teleguides in the hotel computer system (Opera).
更新Opera系统里的相关信息
6.	To handle the hotel wake up service.
 提供叫醒服务
7.	To take and forward messages accurately and in a timely manner.
 提供准确及时的留言服务
8.	Administers the hotel’s billing system for telephone charges.
确保电话计费系统运转正常
9.	Handles customer complaints if possible or reports them to supervisors.
处理客人投诉，必要时向主管汇报
10.	 Remain on duty at the switchboard during times of emergencies and calamities to keep the flow of communication within and outside of the Hotel open and continuous until such time she is ordered to be relieved or dismissed.  Be calm and composed, DO NOT PANIC during emergencies.
当紧急情况或灾难发生时，宾客服务中心员工必须坚守岗位，保持冷静和镇定， 确保酒店内外通讯畅通，直到被替换或疏散
11.	Maintains high standards for the annual Leading Quality Assurance (LQA) Mystery Guest visits
为每年造访的 (LQA) 神秘客人保持我们高标准的服务质量
12.	Assists in the production of reservation reports as directed
协助上级做相关的统计报表

西安临潼悦椿温泉酒店坐落于西安的东大门临潼，酒店位于临潼国家度假区核心位置，占地235亩，建筑面积约11万平方米,拥有400间客房,6个风格迥异的餐厅。是新加坡悦榕集团与西安曲江临潼旅游投资（集团）有限公司共同打造的一个国际五星级温泉酒店群，主要包括主题酒店区、温泉水疗区、特色中餐区、西苑阁等区域，以现代风格诠释唐代宫廷韵味，融合了中国传统建筑中明柱、斗拱、屋面翼角造型与都会风情的当代温泉酒店。 Xi’an Lintong Angsana Hotel is located at East Gate of Lintong, whichis also in the middle of holiday village in Lintong. The whole hotel covers thearea of 235 acres, and the building areas are 11milion square meters. Our hotelhas 400 rooms for guests and 6 different styles of restaurants. Meanwhile, Xi’an Lintong Hotel is one of the five stars hotel which isestablished by Singapore Banyan Tree and Xi’an Qujiang Travel Investment Corporation. The hotel has beendivided by many different parts, including Theme Hotel Area, SPA Area, SpecialChinese Restaurant, Royal Garden Court and so on. One of the most spectacularaspect is that hotel combines the charm of Palace Tang and Chinese traditionalbuilding, like Minzhu, Brackets(Dougong), Roof Wing Angle and MetropolisCustoms.