值班经理 Duty Manager
5千-7千
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发布于 03-15
值班经理 Duty Manager
5千-7千
西安-临潼区 | 经验不限 | 学历不限 | 招3人
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职位描述

1.Directsand controls all subordinate Front Office staff to ensure that day to day operational matters are handled on time and guest expectations are met.

指导和控制前台员工确保按时处理日常事务和满足客人期望值。

2.Provides guidance and assistance to Front Office supervisory staff helping them in theexecution of their responsibilities and helping them to set their own goals andobjectives.

给主管级别的员工提供向导和协助,帮助他们履行自己的职责并帮助他们树立和达成自己的目标。

3.Attendsto all guest complaints immediately and initiates corrective actions and followups.

立刻关注所有客人投诉,采取正确的解决方式并跟进。

4.Assistant the preparation of the hotel’s annual budget, and helps to maximise they ield of the hotel and control departmental expenses.

协助前厅部经理及副经理准备年度预算,帮助酒店最大限度的提高收益并且控制部门支出。

5.Mustbe visible in the lobby during busy periods (check-in/out, high occupancy). It is important that the Guest Service Manager is easily accessible to all guests.

繁忙时段必须坚守自己的岗位(客人入住或退房时,高住房率时)。宾客服务经理给所有客人的亲和力是非常重要的。

6.Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance,employee grooming, and manning levels are in order and takes appropriate action where necessary.

与前线和后线部门进行多次确认,确保服务程序、卫生清洁标准、检修保养、员工仪容仪表,各级员工配备有序,并在必要时采取适当措施。

7.Assistsin the maintenance of efficient administration preparing and submitting reportson time as directed.

协助维持高效的管理,按要求准时准备和提交报告。

8.Coaches,counsels, disciplines and develops subordinate employees.

培养、启发、劝诫和发展下属员工。

9.Actsas a liaison between the Assist Front Office Manager and Front OfficeSupervisory staff appraising him/ her of the situation and updating him/ her onissues of importance.

作为前厅副经理与主管之间的工作反馈与评价者,应及时将主管在工作方面的信息意见上报给前厅副经理。

10. Checksroom reservations and the VIP guest list

检查房间预订和VIP客人名单。

 

其他要求
语言能力:英语-熟练
计算机能力:熟练
年龄要求:25-35岁
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公司地址
西安市临潼区悦椿东路8号
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  • 酒店业--国际高端酒店/5星级
    行业
  • 500-999人
    规模
  • 中外合营(合资.合作)
    企业性质
西安临潼悦椿温泉酒店坐落于西安的东大门临潼,酒店位于临潼国家度假区核心位置,占地235亩,建筑面积约11万平方米,拥有400间客房,6个风格迥异的餐厅。是新加坡悦榕集团与西安曲江临潼旅游投资(集团)有限公司共同打造的一个国际五星级温泉酒店群,主要包括主题酒店区、温泉水疗区、特色中餐区、西苑阁等区域,以现代风格诠释唐代宫廷韵味,融合了中国传统建筑中明柱、斗拱、屋面翼角造型与都会风情的当代温泉酒店。 Xi’an Lintong Angsana Hotel is located at East Gate of Lintong, whichis also in the middle of holiday village in Lintong. The whole hotel covers thearea of 235 acres, and the building areas are 11milion square meters. Our hotelhas 400 rooms for guests and 6 different styles of restaurants. Meanwhile, Xi’an Lintong Hotel is one of the five stars hotel which isestablished by Singapore Banyan Tree and Xi’an Qujiang Travel Investment Corporation. The hotel has beendivided by many different parts, including Theme Hotel Area, SPA Area, SpecialChinese Restaurant, Royal Garden Court and so on. One of the most spectacularaspect is that hotel combines the charm of Palace Tang and Chinese traditionalbuilding, like Minzhu, Brackets(Dougong), Roof Wing Angle and MetropolisCustoms.       
西安市临潼区悦椿东路8号
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