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PRINCIPAL RESPONSIBILITIES 主要职责
1.In charge of all activities on guest floors.
负责管理客房楼层所有的工作。
2.Provide daily on the job training to RAs to ensure smooth operations.
为客房服务员提供日常工作中的培训和指导以确保工作运转顺畅。
3.Handling of guest enquiries/requests/complaints.
处理客人询问、要求和投诉。
4.Protect and maintain hotel properties in good order.
保持维护酒店的清洁工具及设备设施于良好工作状态。
5.Coordinate with other department to ensure smooth operations.
与其他部门保持良好的沟通确保工作运转顺畅。
6.Open and close the shift and ensure effective shift hand over.
上下班确保有效地移交工作。
7.Distribution and collection of keys.
分发和收取钥匙。
8.Ensure guest valet is processed and delivered in a timely manner.
确保客人的洗衣被及时地处理和递送。
9.Manage all special requests made by guests. Handle Lost & Found and lost property for the hotel.
处理客人的特殊需求。处理客人遗留物品和酒店财产遗失问题。
10.Liaise with other departments on behalf of the guest and follow up to ensure all requests have been actioned to the guest’s satisfaction.
代表客人和其他部门联络，确保他们的要求都被执行以期得到客人的满意。
11.Co-ordinate special projects ( decorated rooms, vermin control, window and carpet cleaning, room inventories).
调整专项计划的实施（房间的布置、虫害的控制、窗户及地毯的清洁、房间物品盘点。
12.Conducts shift briefings to ensure hotel activities and operational requirements are known.
召集班组会议以确保酒店的活动和运作的要求众所周知。
13.Ensure you have complete knowledge of room types, layouts and facilities.
确保已熟知房间类型、布局和设施相关知识。
14.Manage storage areas of floor pantry, maintain adequate stock levels, complete stock takes as required.
管理楼层服务间的库房区域，维持足够的库存水平，完成必需的库存量的领取。
15.Assists operation monthly inventory.
协助每月盘点。
16.Obey temporary arrangement or transfer by superior and department head, implement other responsibilities assigned by superior.
服从部门领导工作上的临时安排及调动，履行上级分派的其它工作和职责。
17.Undertake daily room checks of all VIP guest rooms, Long Staying Guests, non-self-checking Room Attendants and spot checks of Room Attendants who are self-checking when it applies.
承担每日VIP宾客房间检查，常住客人的房间以及非自查服务员所做房间的检查，以及自查服务员所做的房间的抽查。
18.Ensure that all colleagues comply with the grooming and uniform Standards
确保所有同事按照仪容仪表和工作制服的相关标准工作。
19.Ensure compliance with legislated health and safety requirements within the workplace.
在工作区域内遵守相关健康和安全的工作须知。
20.Comply with all Corporate and Hotel Standards and Procedures. Ensure all of them are in line with the brand standard and quality assurance requirement.
遵守所有酒店规章制度，确保所有的工作都与品牌的标准和质量保证为标准线。
21.Actively promote a work environment, which cares for guests and colleagues alike.
关心宾客和关爱同事从而营造积极地工作环境。
22.Floor Supervisor should be observant about any guest preference that they notice during the room check process, and offer assistance accordingly when appropriate, thoughtful handwritten note is encouraged to be left in the room to remind guest of the gesture offered, things that guest might be interested in, or tips that may enhance guest stay experience.
主管需在检查过程中注意观察客人的喜好和习惯，并在合适的情况下提供协助，主管可将体贴的手写卡片留在客房内以提供给客人有帮助的小贴士和提醒，并提升其入住体验。
23.Perform others duties assigned by the management.
履行管理层按安排的其他工作职责。
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酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
北京康莱德酒店将在每周一至周五早晨九点至下午六点之间进行面试，您可携带一寸彩色照片经员工通道至酒店人力资源部（朝阳区东三环北路29号，呼家楼站E口往北600米，公交车三环辅路白家庄站，嘉铭中心写字楼南侧，世贸宫园中门西侧）面试. 北京康莱德酒店坐落于北京朝阳区燕莎商圈和北京中心商务区，是由招商蛇口投资，世界著名酒店管理集团希尔顿的奢华品牌。 北京康莱德拥有豪华客房及套房289间，4层行政楼层带有单独接待前台和行政楼层酒廊。客房内可远眺团结湖，并配有游泳池，水疗中心，全日制餐厅，中餐厅，大堂酒廊，室外私人花园，会议室和宴会厅。 北京康莱德为旅行者提供最前沿的奢华和最贴心的服务。完美的套房帮商务客人打造优雅，现代之旅。无论是方便的交通，眩丽的宴会设施，结合世界一流的水疗与超大的精品客房，数不胜数的亮点构成了无以伦比的康莱德酒店。 谢谢您关注我们的招聘信息。您可以通过http://www.hiltonworldwide.com/careers申请相关的职位。我们热切期盼您的加入！ 再次感谢您对北京康莱德酒店的关注！ 关于业主： 北京康莱德酒店由招商局蛇口工业区控股股份有限公司投资（简称"招商蛇口"）。招商蛇口于1984年在深圳成立，是香港招商局集团三大核心产业之一的地产业旗舰公司，也是中国最早的房地产公司之一，国家一级房地产综合开发企业，先后在深圳交易所（000024）、新加坡交易所（200024）挂牌上市。 经过不断的发展，招商蛇口已成为一家具备综合开发能力、物业品类丰富、社区管理完善的大型房地产开发集团，形成了以深圳为核心，以珠三角、长三角和环渤海经济带为重点经营区域的市场格局。 The interview day is on every Monday to Friday, 9:00am - 6:00pm. Please do bring 1 inch color photo for interview. Hotel address is located at 29 North Dongsanhuan Road, Chaoyang District, Beijing. Conrad Beijing is located in the centre of Yansha Commercial Zone and the Central Business District,invested by China Mechants Shekou Holdings,managed by Hilton. Conrad Beijing will feature 289 Luxurious guestrooms and suites, four Executive floors, with a private reception and guest lounge, most guestrooms overlook as far as the Tuanjie Lake Park. Pool, Spa, three Restaurants, Chapter an International unique buffet , Grill Steak house with an abundant wine cellars, Chinese Restaurant, Lobby lounge, night club with outdoor gardens private sittings areas and fire place. Two ballrooms, six meetings rooms. Conrad Beijing offers visitors to Beijing the ultimate in luxury and service. Ideally suited to the business traveler, this elegant modern property provides respite from easy access to the centre of Beijing and its plethora of tourist attractions, stunning banqueting and meeting facilities combined with a world-class spa and large superbly appointed guestrooms will create a phenomenal Conrad property. Thank you for paying attention to our advertisement. you can apply viahttp://www.hiltonworldwide.com/careers. We are looking forward to receiving from you! Thank you again for your interest in Conrad Beijing. 员工福利1. 免费用餐所有团队成员可在员工餐厅免费用餐。2. 全面的社会保险养老保险、医疗保险、失业保险、工伤保险、生育保险、住房公积金。3. 团队成员入住优惠价希尔顿成员可在全球姐妹酒店享有非常优惠的员工入住优惠价。4. 假期福利法定节假日、年假、带薪病假、产假及陪产假、婚假、丧假等。5. 团队成员嘉奖酒店将定期进行月度优秀成员、年度优秀成员等表彰。6. 团队成员培训我们提供在职培训、课堂培训、全员免费希尔顿大学课程、国内外姐妹酒店交叉培训机会以及集团内部调动机会。7. 团队成员活动酒店人力资源部会定期为团队成员举办各种丰富多彩的活动。Benefits for Team Member1. Duty MealsDuty meals per working day will be provided to all team members.2. Social BenefitsFull social insurance, housing fund will be offered to all team members.3. Team Member Travel ProgramIt is our policy that team members can benefit from team member rate (J1D) when rooms are available.4. Leave BenefitsWe provides our team members with several types of leave including public holiday, annual leave, paid medical leave, maternity leave, marriage leave, compassionate leave and etc.5. Team Member AwardsWe will award whoever dedicates to work as Team Member of Month, Team Member of Year and etc.6. Team Member Training SystemIn Hilton Worldwide, we provide online courses(in the Hilton Worldwide University), class training, cross training in sister hotels and internal transfer opportunities for all full-time team members.7. Variety of ActivitiesHotel will organize a variety of activities for team members regularly 每周公开招聘日：周一-周五：09:00-18:00Weekly Recruitment DayMon - Fri：09:00-18:00
