Leadership
        
·      Adaptability - Determines how change impacts self and others;  displays flexibility in adjusting priorities; and communicates both the  reasons for change and how it impacts the workplace.  
       
·      Communication  - Customizes approach to conveying complex information  and ideas to others in a convincing and engaging manner; appropriately  interprets verbal and non-verbal behavior; and models active listening to  ensure understanding..
       
·      Problem  Solving and Decision Making - Models  and coaches others on breaking complex issues into manageable parts,  identifying and evaluating alternatives and their implications before making  decisions, and involving and gaining agreement from others when making key  decisions. 
       
·      Professional  Demeanor - Exhibits behavioral styles that convey  confidence and command respect from others; makes a good first impression and  represents the company in alignment with its values.
        
Managing Execution
        
·      Building  and Contributing to Teams - Leads  and participates as a member of a team to move the team toward the completion  of common goals while fostering cohesion and collaboration among team  members.
       
·      Driving for  Results - Sets high standards of performance for self  and/or others; assumes responsibility for work objectives; initiates, focuses,  and monitors the efforts of self and/or others toward the accomplishment  goals; proactively takes action and goes beyond what is required.
       
·      Planning  and Organizing - Gathers information and resources required to  set a plan of action for self and/or others; prioritizes and arranges work  requirements for self and/or others to accomplish goals and ensure work is  completed.
        
Building Relationships
        
·      Coworker  Relationships - Interacts with  others in a way that builds openness, trust, and confidence in the pursuit of  organizational goals and lasting relationships.  
       
·      Customer  Relationships - Develops and sustains  relationships based on an understanding of customer needs and actions  consistent with the company’s service standards. 
       
·      Global Mindset - Supports  employees and business partners with diverse styles, abilities, motivations,  and/or cultural perspectives; utilizes differences to drive innovation,  engagement and enhance business results; and ensures employees are given the  opportunity to contribute to their full potential.
        
Generating Talent and  Organizational Capability
        
·      Organizational  Capability - Evaluates and adapts the structure of team assignments and work  processes to best fit the needs and/or support the goals of an organizational  unit.
       
·      Talent Management  - Provides guidance and feedback to help  individuals develop and strengthen skills and abilities needed to accomplish  work objectives.
       
Learning and Applying Professional  Expertise
       
·      Applied  Learning - Seeks and makes the  most of learning opportunities to improve performance of self and/or others.
       
·      Business  Acumen - Understands and utilizes business information to  manage everyday operations and generate innovative solutions to approach  team, business, and administrative challenges.
       
·      Technical  Acumen - Understands and utilizes professional skills  and knowledge in a specific functional area to conduct and manage everyday  business operations and generate innovative solutions to approach  function-specific work challenges
        
o     Detail Orientation - The ability to attend to and verify the accuracy and completeness  of details in work activities.  This  includes focusing on the small details of work activities and taking the  necessary time to ensure that all the details of completed work are correct  and of high quality. 
        
o     General Hotel Operations - Knowledge of the operating principles and  practices of all brand/hotel-specific functions to support successful  operations of the overall property (e.g., Engineering/Maintenance, Event  Management, Finance and Accounting, Human Resources, Legal/Contracting, Food  and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss  Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
        
·      Basic  Competencies - Fundamental  competencies required for accomplishing basic work activities. 
        
o     Basic Computer Skills - Uses basic computer hardware and software (e.g., personal   computers, word processing software, Internet browsers, etc.).
       
o  Mathematical Reasoning - Demonstrates ability to add, subtract,  multiply, or divide quickly, correctly, and in a way that allows one to solve  work-related issues.
       
o  Oral Comprehension - Demonstrates ability to listen to and understand information and  ideas presented through spoken words and sentences.
       
o     Reading Comprehension - Demonstrates understanding of written sentences  and paragraphs in work-related documents.
        
o    Writing - Communicates effectively in writing as appropriate for the needs of  the audience.
   

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