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1. Developing & Executing Sales Strategies 销售策略的制定及执行
- Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
配合销售的领导者,以确保对销售策略的理解和有效地针对不同市场划分实施销售策略。
- Develops, implements and sustains aggressive solicitation program focused on increasing business.
开发,实施和维持积极的征集活动,专注于不断增长业务。
- Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS.
与管理团队共同建立和实施针对收入及客户的销售计划。
- Assists with the development and implementation of promotions, both internal and external.
协助内部和外部的促销活动的开发和实施。
2. Maximizing Revenue 最大限度地提高收入
- Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals).
积极进取的领导团队,以确保收益潜力的最大化(如为实现个人预订目标树立榜样)。
- Recommends booking goals for sales team members.
为团队成员销售设立预订目标。
3. Managing Sales Activities 管理销售活动
- Monitors all day to day activities of direct reports.
监督所有下属每天的日常活动。
- Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager.
在收益总监缺席的情况下批准无房间活动的会场,以使收益最大化。
- Participates in sales calls with members of sales team to acquire new business and/or close on business.
参与团队成员的销售拜访,以获得新的业务和/或确认业务。
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
执行和支持操作部门对确认的业务跟进(例如,提出建议,书写合同,客户信函)。
4. Analyzing & Reporting on Sales and Financial Data 销售及财务数据分析报告
- Analyzes market information by using sales systems and implements strategy to achieve property’s financial room and catering goals.
分析市场信息,通过销售系统和实施策略,以实现酒店房间和会议宴会的财务目标。
- Assists Revenue Management with completing accurate six period projections.
协助收益管理准确完成六期预测。
- Reviews sales and catering guest satisfaction results to identify areas of improvement.
分析销售和会议宴会客户的满意结果,以确定改进的地方。
5. Ensuring Exceptional Customer Service 确保卓越的客户服务
- Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
显示对客人的热情好客的领导力,充分为客户服务和客户关系方面做一个积极的榜样。
- Interacts with guests to obtain feedback on product quality and service levels.
与客人互动,获得对产品质量和服务水平的反馈。
Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
在会议前,后及期间会见客人以获得对产品质量和服务水平的反馈(如,客房,会议设施和设备,餐饮及产品质量),服务水平,对合约的执行和整体满意度。
- Empowers associates to provide excellent customer service.
赋予员工权利以提供卓越的客户服务。
- Observes service behaviors of associates and provides feedback to individuals and/or managers.
观察员工及他们的服务行为,为个人和/或经理提供反馈。
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