1. Building Successful Relationships that Generate Sales Opportunities
建立成功的合作关系以创造销售机会
Works collaboratively with the Sales & Marketing department to generate opportunities for new business related to the F&B outlets.
与酒店市场营销部密切合作，确保每个餐厅都有机会去创造新的商业机会和客户。
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include in-house promotions, sales calls and active involvement in the restaurant service during peak hours in order to engage and build a strong relationship with guests.
建立和加强与现有客户和新客户的关系以增加未来的预订。责任包括酒店促销，电话销售，在餐厅服务高峰时刻确保积极与客人沟通，以增加客人的情感投入和关系。
Develops relationships within community to strengthen and expand customer base for restaurant sales opportunities.
增强与当地社区的关系，以加强和扩大客户群，以增加团队/餐饮活动销售机会。
Manages and develops relationships with key internal and external stakeholders.
管理和建立关键的内部和外部相关人员的关系。
 
2. Conducting Daily Sales Activities that Achieve Department Goals
进行日常的销售活动，实现部门目标
Drive in-house capture ratio by working closely with the Sales & Marketing Communications/PR department to establish promotions
通过和市场营销部/公共关系部门紧密合作提高住店客人使用酒店餐饮设施并建立相应促销活动。
Actively be around in hotel public areas to engage with guests and generate additional business
主动在酒店公共区域与客人进行情感投入并且寻求额外生意源。
 
3. Develop, plan and execute all Food & Beverage promotions with the operations and PR departments for both internal and external PR related promotions.
发展，计划和执行所有关于餐饮部运营的促销活动，公关部需负责关于酒店内部和外部促销宣传。
Explores opportunities of hosting social events such as birthday parties, secretary parties and networking events in order to maximize revenue.
寻求机会去主办一些社会活动比如：生日会，行政会议和网络会议使收益最大化。
Works with the Sales & Marketing / PR department on restaurant related promotional activities for the hot zone near the hotel.
与市场营销部门和公关部门积极合作，去推广酒店附近热门地区与餐饮有关的促销活动。
Partner with Sales & Marketing account managers to visit potential accounts to drive restaurant business 
      与酒店市场营销部客户经理去拜访一些潜在的客户以增加餐厅的生意源。
Attend social functions in order to meet new business opportunities.
参加一些社会活动去开发新的业务机会。
Responds to incoming restaurant sales opportunities for the property that are outside parameters of the Sales Department.
活动预订中心职责外的团队/餐饮活动商业机会做出反应。
Uses negotiating skills and creative selling abilities to close on business and to create additional restaurant business.
使用谈判技巧和创造性的销售能力，以确认业务和创造更多的餐厅业务机会。。
Uses sales resources and administrative/support staff as well as restaurant reservation employees effectively.
使用有效的销售资源和行政/技术支持人员。
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
执行和支持业务预订的具体操作（例如，提供建议书，书写合同，客户信函）。
 
4. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
运用市场趋势的知识及目标客户信息最大限度地提高收益
Identifies new restaurant business to achieve personal and property revenue goals.
识别新的餐饮活动商业机会，实现个人和酒店收益的目标。
Understands and creates awareness of promotional activities of local competition.
了解和有意识关注当地酒店竞争对手所建立的促销活动。
Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. 
了解整体市场 - 竞争对手的优势和劣势，经济发展趋势，供应和需求等，并知道如何与他们在销售中竞争。
Closes the best opportunities for the property based on market conditions and property needs.
根据市场情况和酒店的需求为酒店确认最佳商业机会。
Monitors same day selling procedures to maximize restaurant revenue and private dining room occupancy.
监控当日预订程序，以最大限度地提高餐厅收入和包间的使用率。
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns.
了解酒店的主要目标客户与其对服务的期望；服务客户并了解他们的业务，业务问题和关注的问题。
 
5. Providing Exceptional Customer Service to all Guests and Customers
为所有的客户及客人提供卓越的服务
Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
在餐厅树立对客服务模范榜样，在对客服务方面建立一个好得例子，并且为客户关系创造一个积极的环境。
 
6. Supports Ritz-Carlton’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
支持丽思卡尔顿酒店的服务与客户关系战略，在每个客户体验中通过提供卓越的服务，提高客户的忠诚度。
Services our customers in order to grow restaurant business.
服务我们的客户，以提高餐厅业绩。
Executes and supports Ritz-Carlton’s Customer Service Standards and property’s Brand Standards.
执行和支持丽思卡尔顿酒店客户服务标准及酒店的品牌标准。
Provides excellent customer service consistent with the daily service basics of the brand.
根据品牌的日常服务基础为客户提供优良的服务。
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their visit.
执行典范的客户服务，在活动之前和当中协助客户，以确保他们的满意度，以此增加客户的整体满意度和忠诚度。
Partners with Operations in providing a customer experience that exceeds the customer’s expectations.
与营运部门合作，以为客户提供超越其期望的体验。
Sets a positive example for guest relations.
为建立客户关系做一个积极的榜样。
Interacts with guests to obtain feedback on product quality and service levels. 
与客人进行互动，以产品质量和服务水平获得反馈意见。
During peak hours helps to execute service delivery in outlets to ensure excellent service from point of entry to departure (greeting from hostess, check on satisfaction during the meal, fond farewell and invitation to return)
在餐厅运营高峰时间帮助和确保客人从头到尾所接受的服务都是杰出的。（迎宾员问候客人，在客人用餐期间确保客人满意度，欢欣告别并且再次邀请客人前往本餐厅用餐）
Provides services that are above and beyond for customer satisfaction and retention.
提供杰出服务去满足和超越客人的期望。
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Ritz-Carlton.
服务客户，了解他们的需求，并建议适当的功能和服务，最大限度地满足他们的需求，并超越他们的期望，同时建立良好的关系和忠诚度酒店。

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