• 五险一金
• 节日礼物
• 带薪年假
• 岗位晋升
• 管理规范
• 员工生日礼物
• 包吃包住
• 人性化管理

 
•Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通.
•Provides functional assistance and direction to all departments.
向所有部门提供功能性支持和指导.
•Cooperates, coordinates and communicates with other hotel departments as required.
按需要与酒店其它部门进行合作、协调和沟通.
•Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel
对各种状况做出反应,以确保来宾被及时的礼貌接待并得到充分的注意和重视.
•Responds to guest needs and resolves related problems
就客人的需求做出反应并解决相关问题.
•Supervises and directs Reception and Reservations personnel.
对接待部和预订部工作人员进行监督和指导.
•Supports and assists Front Office personnel and all departments at peak periods. 
在高峰期向前厅部工作人员和其它所有部门提供支持和协助.
•Ensures VIPs and priority club guests receive special attention
保证贵宾和优悦会会员受到特别关照.
•Inspects front of house and back of house regularly for cleanliness.
定期检查一线各部门和二线各部门的清洁状况.
•Assists Guest Relations in greeting, rooming, and sending off VIP guests.
协助客户关系部门迎接贵宾,为其安排房间并在其离店时送行.
•Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
监督员工的行为、制服穿着、卫生和外表形象.
•Provides input for Front Office meetings.
为前厅部会议提供信息 .
•Promotes inter-hotel sales and in-house facilities.
促进店际销售及推销酒店内的设施.
•Checks billing instructions and monitors guest credit
检查结帐说明并监督客人信用情况.
•Analyses and approves discounts and rebates.
分析和批准打折相关事宜.
•Analyses the rate variance report to ensure rooms revenue control
分析房价差异报告以保证控制客房收入.
•Takes action with the Property Management Systems (PMS) in emergency situation.
在紧急情况下使用酒店管理系统（PMS）.
•Fully conversant with all hotel emergency procedures.
熟知酒店紧急情况所有处理程序.
•Ensures front line staff complies with FIT marketing techniques and maximize sales.
确保一线员工遵从散客市场技巧并最大化的进行销售.
•Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求.
•Works with Superior and Director of Finance in the preparation and management of the Department’s budget. 
与上级领导和财务总监一起编制和管理部门预算.

职位资格和技能
•Good writing skills
具有良好写作技能
•Proficient in the use of Microsoft Office and Front Office System
 熟练使用微软办公软件和前台系统
•Problem solving and organizational abilities
 具有解决问题和组织能力

南京阿尔卡迪亚国际酒店坐落于南京市六合区最大天然湖泊——龙池湖畔（滁河葫芦套风景区），紧邻六合区政府旁，专享南京独一无二的双水岸环境。酒店占地80亩，主楼高95米，地上23层，地下1层，总建筑面积4.9万平方米。酒店拥有各类会议、商务、行政客房、套房、总统套房318间/套，其中位于22层、23层的行政楼层装修考究，设施完善，行政酒廊提供专门周到的商务服务，满足商务客人之商旅要求。酒店餐饮会议设施为宾客各种社交和接待活动提供多样化选择。无论是欧亚风情的咖啡厅，大堂吧，正宗的爱琴海西餐厅，还是淮扬菜、粤菜、本地菜的今御宴中餐厅，均能满足宾客不断变化的需求。会议、宴会设施完备，适于承办大、中、小型宴会、会议、讲座、展示会等活动。酒店康乐设施位于地下一层和三层的康乐中心,设有游泳池、健身房等设施免费对住店客人开放使用。娱乐设施还包括台球室、美容厅、桑拿中心、棋牌室及大型舞池和KTV包房。