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Job Description
Core Manager is responsible for the overall management of the Core Department; understanding and applying the principles of occupancy and rate to achieve maximum revenue. Supervises the Core Department’s operation and work flow to maximize guests’ satisfaction. Supervises and guides all CORE GRO to ensure that hotel policies and procedures are followed. While working with the guidance of CRM (Central Revenue Management) and Front Office Manager, the Core Manager’s goal is to maximize hotel revenue.
Responsibilities
• The ability to select, train, discipline and recommend succession/termination as necessary, and conduct performance appraisal for all Core GROs.
• The ability to manage the Core GRO incentive program and compile monthly results.
• The ability to enforce the established room rate availability guidelines in order to maximize occupancy and revenue.
• The ability to control all suite reservations in conjunction with the Front Office Manager and ensure special handling of top corporate clients, VIPs and return guests.
• The ability to establish and maintain Opera configuration setup.
• Creates a positive and highly motivated working environment that promotes and develops teamwork.
• Monitors staff’s performance all throughout, documents both positive and negative performance indicators in preparation for the formal performance review.
• Ensures all guests requests are handled quickly and efficiently.
We Expect from You
• Proficiency of G3 system operation and assist Revenue Manager while away from the office or not available
• Proficient in verbal/written English and Mandarin, proficient in another language is helpful.
• Superior guest service and salesmanship skills
• Ability to manage multi tasks and improve efficiency and productivity
• Pleasant and professional.
天津四季酒店Four Seasons Hotel Tianjin 天津四季酒店,傲立于天津最繁华的城市中心,与天津国际金融中心及700,000平方米的综合发展区域完美融合。酒店及公寓高45层,包含259间豪华客房,143套公寓,风格各异的餐厅和酒吧。Rising above the heart of the central business district and surrounded by architectural reminders of the city’s fascinating east-meets-west history, Four Seasons Hotel Tianjin brings a world-class experience to this international port city – the gateway to North China. With cosmopolitan flair and inimitable style, Four Seasons Hotel Tianjin confidently delivers the perfect Four Seasons experience, from spectacular dining in one of our flagship restaurants to restorative treatments in our world-class spa