Responsibilities
工作职责
1.Ensure to provide courteous, professional and efficiency service to guests all the time.
2.Attend to all meetings and training as required.
3.Handles guest enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
4.Understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
1.确保能够向客人提供始终如一的高效、优质、专业的服务。
2.积极参与所要求参加的会议及培训。
3.礼貌而高效的处理客人的提问,若无法立即解决需汇报申诉,并及时回馈和跟进。
4.理解并严格遵循员工手册的规章制度,酒店雇用政策、卫生政策和健康安全政策。
Preferred Qualification and Skills
优先考虑的资格与技能
1.College degree preferably specializing in hotel/restaurant management or equivalent experience is required.
2.Minimum one year of administrative experience preferably in a hospitality or restaurant related field or other equivalent experience is required.
3.Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
1.大专以上学历,酒店/餐厅管理专业或有同等经验者优先。
2.至少一年酒店或餐饮相关行业的行政工作经验,或同等工作经验。
3.有操作计算机设备的知识或能力,包括文字处理和电子表格软件。
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天津四季酒店Four Seasons Hotel Tianjin 天津四季酒店,傲立于天津最繁华的城市中心,与天津国际金融中心及700,000平方米的综合发展区域完美融合。酒店及公寓高45层,包含259间豪华客房,143套公寓,风格各异的餐厅和酒吧。Rising above the heart of the central business district and surrounded by architectural reminders of the city’s fascinating east-meets-west history, Four Seasons Hotel Tianjin brings a world-class experience to this international port city – the gateway to North China. With cosmopolitan flair and inimitable style, Four Seasons Hotel Tianjin confidently delivers the perfect Four Seasons experience, from spectacular dining in one of our flagship restaurants to restorative treatments in our world-class spa