Guest Relations Officer 宾客关系专员 ID213852
3千-4千
投递简历
发布于 08-03
Guest Relations Officer 宾客关系专员 ID213852
3千-4千
天津-和平区 | 经验不限 | 大专 | 提供食宿 | 招1人
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About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.


About the location:
Rising above the heart of the central business district and steps from shopping and historic neighbourhoods, Four Seasons Hotel Tianjin offers 259 elegant guest rooms and suites, five spectacular dining options, a luxurious spa and state-of-the-art fitness centre plus sky-lit indoor pool, as well as the extraordinary event spaces including two fabulous ballrooms. Business travellers will appreciate the Executive Club Lounge, while couples and families enjoying a getaway weekend will delight in the thoughtful services and exceptional amenities for which Four Seasons is recognized the world over.


Checks in guest in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest.
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
Maintains a balanced bank assigned by the hotel. Makes change and exchanges foreign currency. Reconciles all transactions at the close of each shift.
Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in Employee Handbook.
高效的为客人办理入住并且保持友好的态度,尽可能的使用客人名字称呼客人。
为客人班里离店退房手续,询问入住情况,收取房卡,确保将准备无误的账单呈现给客人,并确保用正确的方式结算。
正确的兑换零钱及外币,确保每个班次的结账顺利完成。
熟练运用各类电脑系统来办理客人的入住与退房;运用日常报表并且熟练地为即将到店客人选取和保留房间。
遵守员工手册上的四季服务标准。

其他要求
国际联号工作经历:优先
语言能力:英语-良好
计算机能力:良好
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公司地址
天津和平区南京路与赤峰道交口
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简历处理率
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该企业7天内简历处理的效率
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  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 私营.民营企业
    企业性质
天津四季酒店Four Seasons Hotel Tianjin     天津四季酒店,傲立于天津最繁华的城市中心,与天津国际金融中心及700,000平方米的综合发展区域完美融合。酒店及公寓高45层,包含259间豪华客房,143套公寓,风格各异的餐厅和酒吧。Rising above the heart of the central business district and surrounded by architectural reminders of the city’s fascinating east-meets-west history, Four Seasons Hotel Tianjin brings a world-class experience to this international port city – the gateway to North China. With cosmopolitan flair and inimitable style, Four Seasons Hotel Tianjin confidently delivers the perfect Four Seasons experience, from spectacular dining in one of our flagship restaurants to restorative treatments in our world-class spa
天津和平区南京路与赤峰道交口
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