招聘Concierge Supervisor 礼宾主管_北京万豪行政公寓招聘信息-最佳东方

在门童不在的情况下，负责帮助客人开启车门。

Assisting guests and patrons by opening their car doors in the absence of the Doorman.
帮助客人装卸行李，并在客人离开前与客人清点和确认行李件数。Assist guests with loading and unloading of their luggage, counting and confirms the number of pieces before leaving the sight of their luggage.
客人到店时要主动问候并引导客人至前台，待客人办完入住手续后引领客人回房间。Greet guest upon arrival and direct / escort them to the registration counter. Escort guests to their room when their room are assigned .
帮助要离店的客人把行李送到大堂并引导客人至前台。Upon check out, carry the luggage down to the lobby and direct guest to the Front Desk for check out.
所有的信息和任务都要记录在行李员交接本。Record all information and task into the Bellman movement logbook.
统计每日短存和长存行李并分别做记录。Record all day storage on the clipboard for quick reference and all long-term storage in the long-term storage book. Issue tags accordingly as required.
出席每日例会和十五分钟培训。Attend daily briefing and 15 minutes training.
帮助前台员工运送客人行李。Co-ordinate with Front Desk associates on delivering of guests’ luggage.
当陪同客人回房间时，必须遵守和执行部门经理制定的相应规定。When a guest is escort to their room, use ‘Rooming Procedures’ set by the department / section head.
随时做好执行门童的任务和职责。Performing the doorman duties whenever assigned by Captain.
根据通知及时更新信息板中的信息。Update hotel’s function sheet on notice board as and when new information is given by the Catering Department.
保持酒店大堂的整洁有序。Maintain Cleanliness and order at the hotel lobby.
负责递送客人和员工的信件，邮件和包裹。Deliver messages, mails and parcels to the guest’s room and administration offices.
确保设施设备的良好维护，每天夜班员工要做好行李车的擦拭清洁工作。Maintain equipment such as the bell trolley in good condition. Polishing of trolleys is required to be done during every midnight shift.
了解酒店的安全管理制度和流程。Understanding of hotel’s safety features and procedures.
与其它部门保持紧密有效的沟通。Maintain close and effective communication with other departments.
负责帮助换房的客人更改叫醒服务和搬运行李。Run errands such as, morning calls and carries luggage on room transfer.
高度关注客人并高效快捷地完成任务。Attend to guest and performing their duties promptly with a sense of urgency.
保持符合酒店形象的有效的服务。
Maintain effective service in line with the Hotel’s Corporate Image.
酒店仪容仪表标准
Company’s Grooming Standard
标准的操作流程
Standard Operation Procedures
部门的原则
Departmental Policies
酒店的原则
Corporate Policies
根据需要随时调整班次表。
Any other duties as may be assigned from time to time.

北京万豪行政公寓是一间五星级酒店式公寓，为那些追求优质、值得信赖的长时间居住体验的雄心勃勃、勇于冒险的商务人士提供服务。酒店的工作人员是他们生活旅程的大使，以精致的风格和量身定制的服务，让他们可以联系 | 实现 | 探索。酒店位于王府井的中心位置，坐拥北京著名企业、商业、娱乐、购物区的黄金地段。毗邻故宫和天安门广场。酒店内设有220套全服务式公寓、顶层阳光游泳池、健身房及儿童乐园等设施，能充分满足您商务、旅行、居家的不同生活需求。欢迎加入北京万豪行政公寓，开启您的职业旅程！面试时间: 工作日 10:00-17:00携带材料: 个人身份证原件、一张一寸彩色照片、个人简历以及获奖证书（如有）联系人: Molly Huang联系电话: 010-6564 9686邮箱地址: molly.huang@execapartments.com面试地址: 北京市东城区霞公府街1号 B1层人力资源部交通路线: 地铁1号线或8号线“王府井”站下车，C或E3口出公交2路、60路、82路“南河沿”站下车，84路、106路、116路“东单路口北”站下车员工福利五险一金及补充医疗保险免费员工宿舍（6人间公寓，内有独立卫浴、高速WiFi、高品质家具、大容量衣柜、空调、冰箱、洗衣机。公共区域有共享厨房、会客室、休息区。电子门禁系统、24小时安保监控。便捷交通、周边有各类商超，满足生活各项需求）免费工作餐带薪年假及集团奖励假每年6天的带薪病假员工生日福利高温补贴趣意盎然的员工活动丰富的培训课程宽广的职业发展机会万豪姐妹酒店住宿餐饮折扣