招聘客户关系经理 Guest Service Manager_北京万豪行政公寓招聘信息-最佳东方

Responsible for GSS scores on Arrival Experience and Received Preferred Room Type

负责宾客满意度调查中登记入住经历和所期望的客房类型

Ensure Guest Relations team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely, effectively, and professionally while hotel interest is observed

确保前台员工即时、有效和职业的处理客人的事情，以积极的提高GSS中问题经历。

Responsible for the smooth, efficient and professional operation of all front desk areas. Ensure good communications among departments.

负责前台所有区域正常，有效和专业的运作。确保与相关部门良好的沟通。

Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.

了解当地名胜古迹的位置及营业时间，并随时更新。

Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.

合理的安排客人入住。在下属的员工中起模范带头作用并确保服务质量和集团标准一致。制造热情欢迎和专业的气氛在你的工作范围以确保所有的客人满意。

Responsible and supervise Rooms Controller, Front Desk Clerks and Lobby Greeters.

负责管理房间控制员，前台服务员和大堂迎宾员。

Ensures that all procedures and policies are in place and followed. Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities; and coaches and counsels associates whenever appropriate.

确保所有的程序和政策都在执行。负责有秩序的进行审计和控制。和财务部保持沟通防止任何不符合规定的事情，并给与员工适当的指导和劝告。

Ensure proper check-in/ out procedure are followed. Strictly follows bank-out procedures and cash handling procedures. Be familiar with sales strategy, ensure No Further Rate guarantee

确保执行正确的入住和结账程序。严格按照现金及非现金业务的操作程序。熟悉销售策略，确保价格统一。

Ensure Confidentiality of User Log-ons. Ensure that Front Desk users are logged out when leaving the area.

确保用户登录的保密。确保前台员工在离开工作区域时退出登录。

Responsible for Rooms Controllers daily tasks being followed and reviewed. Appropriate and accurate room blockings are being indicated on a daily basis.

负责房间控制员日常工作的跟踪。根据每日情况合适准确的安排房间。

Responsible for training and hiring newly hired associates in guest relations area. Ensures that daily training is provided for technical, hospitality, communication, management, and organizational skills. 15 minute daily training is required.

负责培训新入职员工在客人区域的培训。确保每日的培训包含技能技巧，信息沟通，管理和组织的技巧。参加每日15分钟培训。

Ensures that recognition programs for both guest and associates are in place and working. Responsible for all repeat guest special requests, lead front desk team to follow through and ensure guest has an enjoyable stay. Establish system in place for repeat/rewards/VIP guest recognition program. Being able to contribute and lead front desk team to participate in up sale program.

确保客人及员工的奖励计划合适并执行。负责所有回头客的特殊要求，领导前台员工确保客人有一个愉快的入住经历。在系统中建立回头客/积分兑换/VIP客人的奖赏计划。带领前台努力进行升级销售。

Directly responsible for Marriott Rewards Sign-up program. Responsible of establishing the game plan; ensure rewards sign- up rates and activation rates meets brand goal.

直接负责万豪礼赞计划的登记。负责设定策率，确保积分兑换价格和可用价格可以和集团目标一致。

Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. Being able to effectively and adequately make department schedule.
有效的按照预算控制成本。对于可控制成本和工时有一套控制系统。能够有效并充分的制定贲门计划。

Initiates additional tasks to improve existing procedures and guest satisfaction.

制定额外的计划去提高现有的程序和客人满意度。

Resolves system problems and can operate the system manually. Can lead the staff through a down time.

可以解决系统问题并会使用手动运行系统。在系统中断时间内领导员工确保所有工作顺利完成。

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