前台主管 Front Desk Supervisor
4千-5千
投递简历
发布于 05-13
前台主管 Front Desk Supervisor
4千-5千
北京 | 经验不限 | 大专 | 招1人
投递简历
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职位福利
职位描述
  • 1.Responsible for GSS scores on Arrival  Experience and Received Preferred Room Type.

负责宾客满意度调查中登记入住经历和所期望的客房类型

  • 2.Ensure Guest Relations team is positively affecting GSS scores for Problem Experienced by resolving guest issues timely,effectively, and professionally while hotel interest is observed.

确保前台员工即时,有效和职业的处理客人的事情,以积极的提高GSS中问题经历。

  • 3.Responsible for the smooth, efficient and professional operation of all front desk areas. Ensure good communications among departments.

负责前台所有区域正常,有效和专业的运作。确保与相关部门良好的沟通。

  • 4.Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.

了解当地名胜古迹的位置及营业时间,并随时更新。

  • 5.Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.

合理的安排客人入住。在下属的员工中起模范带头作用并确保服务质量和集团标准一致。制造热情欢迎和专业的气氛在你的工作范围以确保所有的客人满意。

  • 6.Responsible and supervise Rooms Controller, Front Desk Clerks and Lobby Greeters.                      

负责管理房间控制员,前台服务员和大堂迎宾员。     

  • 7.Ensure proper  check-in/ out procedure are followed. Strictly follows bank-out procedures and cash handling procedures. Be familiar with sales strategy, ensure No Further Rate guarantee

确保执行正确的入住和结账程序。严格按照现金及非现金业务的操作程序。熟悉销售策略,确保价格统一。

  • 8.Ensure  Confidentiality of User Log-ons. Ensure that Front Desk users are logged  out when leaving the area.

确保用户登录的保密。确保前台员工在离开工作区域时退出登录。

  • 9.Responsible for Rooms Controllers daily tasks being followed and reviewed. Appropriate and accurate room blockings are being indicated on a daily basis.

10.负责房间控制员日常工作的跟踪。根据每日情况合适准确的安排房间。

  • Responsible for   training and hiring newly hired associates in guest relations area.  Ensures that daily training is provided for technical, hospitality,  communication, management, and organizational skills. 15 minute daily training is required.

11.确保客人及员工的奖励计划合适并执行。负责所有回头客的特殊要求,领导前台员工确保客人有一个愉快的入住经历。在系统中建立回头客/积分兑换/VIP客人的奖赏计划。带领前台努力进行升级销售。

  • Directly  responsible for Marriott Rewards Sign-up program. Responsible of establishing the game plan; ensure rewards sign- up rates and activation rates meets brand goal.

12.直接负责万豪礼赞计划的登记。负责设定策率,确保积分兑换价格和可用价格可以和集团目标一致。

  • Controls costs effectively to meet budget guidelines. Has control system in place for all controllable costs and man hours. Being able to effectively and adequately make department schedule.
其他要求
国际联号工作经历:优先
语言能力:英语-熟练
年龄要求:20-45岁
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公司地址
东城区霞公府街1号
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职位联系人
Evelyn Zhang
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  • 酒店业--国际高端酒店/5星级
    行业
  • 50-99人
    规模
  • 中外合营(合资.合作)
    企业性质
The Imperial Mansion, Beijing – Marriott Executive Apartments Ideally located in the center of Wangfujing district, where is the prestigious business, commercial, entertainment and shopping area of Beijing. Tian'An Men Square and Forbidden City is nearby. the Imperial Mansion Beijing Marriott Executive Apartments offers 220 fully furnished luxury suites and 120 square meters multifunctional meeting space. Whether travelling alone or with your family, the apartment provides incredible services for business or relaxation. 北京万豪行政公寓北京万豪行政公寓位于王府井的中心位置,坐拥北京著名企业、商业、娱乐、购物区的黄金地段。毗邻故宫和天安门广场。公寓内设有220套全服务式公寓、顶层阳光游泳池、健身房及儿童乐园等设施,能充分满足您商务、旅行、居家的不同生活需求。我酒店欢迎任何有志之士加入万豪,请愿意与我们共同发展的各位同仁携带简历,一张一寸彩照,电话预约到北京万豪行政公寓人力资源部办公室面试。 办公室地址:北京市东城区霞公府街1号 B1层--(北京饭店后边) 
东城区霞公府街1号
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