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• Responsible for the cost effective rostering of all staff in the Housekeeping Department and Public Area cleaning.
• The main objective is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.
• Prepares weekly staffing schedules, monitors staff attendance and assists in planning work schedules.
• Prepares various monthly reports as required by Operations Director.
• Conducts regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.
• Prepares the annual capital and operating budgets for the Department in conjunction with Operations Director and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Operations Director on a monthly basis.
• Is responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g.: corrects and completes uniform, personal hygiene, i.e., hair, make-up etc.确保部门所属员工仪容仪表符合标准，例如：工服整洁完好，个人卫生，包括发型、装容等。