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Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Business Plan for the Executive Committee for review
分析整个酒店和各个部门的培训需要,并做出满足需要的培训策略,拟成商业培训计划在行政委员会上讨论
Familiarize yourself with the HUAYU Group HR and Training Standards, localizing where necessary
熟悉华宇集团的人力资源管理和培训标准,根据需要将其地方化。
Ensure effective training programs are in place for the following:
确保以下的培训项目有效进行:
New Employee Orientation新员工入职培训
Train the Trainer 培训导师培训
Customer Service Training对客服务培训
Technical job specific training (through certification of departmental standards and procedures)工作技能培训(达到部门标准和程序的给予资格证明)
Supervisory Skills Training管理技巧培训
Management Development管理发展
Fire, Life and SafetyTraining防火安全培训
Selling Skills 销售技巧培训
Employee retraining员工再教育
Monitor the progress of the Training Business Plan for each department to ensure that the training objectives are being achieved
监督每个部门的商业培训计划的实施过程以确保达到培训目的
Maintains all hotel training records
维护酒店所有的培训记录
Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development
建立培训书籍,录音带,报刊和影音材料的储备库来协助培训师的培训课程以及满足员工个人发展需要
Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective
同部门经理一起设计、实施满足部门特殊需要的培训项目,确保培训课程的组织性和有效性
Attend departmental training session and critique performance
参加部门培训课程和培训效果评估工作
Use ICHG benchmarks to monitor success of training programs and amend your efforts accordingly. Eg: CAPS, GSI, achievement of budget, etc
通过宾客满意度调查,员工满意度调查和生意预算的达成情况监控培训课程的成效,并据此修正培训重点
Assist Department Trainers in preparing and conducting departmental training and assess accordingly
协助部门培训师准备和进行部门培训
Prepare and monitor training programs for:
准备和监督以下培训课程
Management Trainees管理实习生
Work Experience实习
Hotel School Trainees, etc酒店学校实习生等等
Obtain a network of specialist training professionals who can assist with the conduct of training programmes for advanced or specialist training
获得一种与专业的培训师的工作关系网,他们能够协助管理培训课程,提供先进的专业的培训
Ensure that Department Heads abide by their responsibilities of employee training against departmental
P&Ps
确保部门经理负责员工的培训是遵守部门政策和制度的规定。
Produce monthly training reports including:
作月度培训报告,包括:
Internal Training Programs conducted:
酒店内部的培训课程包括:
Who attended 参加者
Number of people attended参加培训人数
Duration of training培训时长
Who trained培训师
Cost of delivery (including labor costs)培训费用(包括劳务费)
Anticipated return on investment and/or training goal投资的期望回收值或是培训目标
External training programs attended:
酒店外部的培训课程包括:
Who attended参加者
Number of people attended参加培训人数
Duration of training培训时长
Who trained培训师
Cost of delivery (including labor costs)培训费用(包括劳务费)
Anticipated return on investment and/or training goal投资的期望回收值或是培训目标
Liaise with other HUAYU Group Training Managers to share experiences and resources
与其他华宇集团的培训经理保持联络,分享培训经验和资源
Liaise with educational institutions conducting hospitality and training courses
与酒店管理学校保持联系管理培训课程
Maintain current information and records of suppliers of training resources and materials
保持培训资源和培训资料供应商的最新资料和记录
Delivers briefings of all internal programmes to executive management and department heads
介绍所有的内部培训课程给行政管理层和部门经理们
Provides input for probation and formal performance appraisal discussions to Line Managers in line with company guidelines
根据集团的方针政策,在员工转正和工作表现评估方面为一线部门经理提供协助
Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
指导,劝告和规范员工,为强化工作表现提供建设性反馈
Regularly communicates with staff and maintains good relations
定期与员工沟通,并与员工保持良好的关系
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