【岗位职责】
1、为宾客提供专业,友好,高效,热情的电话叫早服务。
2、负责接受客人预订工作。
3、负责及时准确的将宾客的留言输入系统中。
4、确保所有宾客的询问和要求,都得到专业的帮助和热情友好的态度。
5、确保所有电话的转接是按专业标准,并且有礼貌。
6、熟知酒店所能提供给宾客和来访者的服务和设施。
7、了解酒店的餐厅及营业时间和经营范围。
【岗位要求】
1、中专及以上学历。
2、说话口齿清楚,音质优美,反应敏捷。
Grand Mercure Wuxi Huishan is located in Luoshe New Town, Huishan District, Wuxi City, with convenient transportation.Located near Huishan Ancient Town and National Forest Park, the hotel offers 266 exquisite guest rooms and features an all-day dining restaurant, Chinese restaurant, lobby bar, GYM, indoor pool, as well as over 2,500sqm meeting facilities. Inspired by Wuxi's changing seasons, the hotel's design is a tribute to the city's culture and lifestyle. It harmoniously merges Wuxi's rich heritage with the gentle elegance of Jiangnan, offering guests with a journey of local exploration and enjoy sensory experience.无锡惠山美爵酒店坐落于无锡市惠山区洛社新城,交通便利。酒店拥有266间时尚雅致的客房及套房,毗邻惠山古镇及惠山国家森林公园,配备有全日制西餐厅、中餐厅、大堂吧、健身中心、室内泳池及超过2500平方米的会议及宴会空间。酒店以“南禅初春”“寄畅悠夏“鼋头谧秋”“惠山兮冬”的无锡四季变化为灵感,将四季元素融入到酒店设计中,巧妙体现了无锡的地域特色,精准地把握当地文化元素以及生活方式,将无锡深厚的文化底蕴与江南的温婉风情兼容并蓄,通过引人入胜的历史故事来讲述城市旅居,开启一场充满文化魅力与仪式感的美妙之旅。