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The bellman is the first and last impressions of the hotel. The main three key responsibilities are the following:
-Doorman: greets the guest following the Sofitel standards, manage the taxi queue, assist guest with luggage.
-Welcomers: welcome and farewell the guest. Lead guest to the right direction.
-Luggage deliveries: ensure luggage’s are well recorded and promptly send/collected to/from the room.
To ensure those responsibilities are well done; the bellman has to keep their location in the lobby as it is clearly define in the golden rules document.
在当班期间,行李员要严格履行所有的本职工作。要按照工作程序准确、及时、高质地完成每一项工作。行李员要确保通过其良好的个人表现、高效率的工作表现和高标准的对客服务给客人留下酒店服务质量高、诚恳热情、友好的最初和最后的印象。
Provides courteous and professional services to both guests and customers of the Hotel.
对酒店的所有客户和客人提供礼貌专业的服务。
Maintains appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the section.
仪容仪表、穿着打扮、个人卫生、行为举止必须符合部门标准。
Ensures daily departing time of due-out guests and arranges for taxis, shuttle arrangements and limousine services to the airport if required.
确保为每日离店客人安排出租车,如客人要求,提供送机服务。
Co-ordinates VIP arrivals and departures.
协助重要客人的入住和离店。
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
Always double confirm with the guest the exact location.
提供客人感兴趣的事情如:酒店服务,本地风景区,餐厅,医生,观光点等。
Ensures that every matter in the logbook is followed up. Done or not yet.
确保工作日志中记录的每一件事情都已经落实。