• 五险一金
• 带薪年假
• 包吃包住
• 岗位晋升
• 管理规范
• 人性化管理
• 技能培训

Responsible for managing and implementing the hotel’s reservation and room sales strategy by maintaining an accurate and up-to-date reservation system database.
对所有预订数据进行管理，以便于酒店的预订和房间销售政策的制定。

1.Supervises all reservations personnel and administers all reservations policies and procedures for the hotel
协助预订部经理监督所有预订部员工的日常工作及酒店政策的执行。
2.Manages and maintains an up-to-date room and rate inventory database for the hotel and Hilton CRS to provide accurate real-time availability to our guests at all times
随时维护更新酒店系统和Hilton集团中央订房系统中房态及房价的准确性，以便准确向客户反映酒店可提供的房态。
3.Provide updated information to Reservation Manager to support the sales strategy plan and 3 months forecast meeting by preparing forecast reports, booking pace report, conversion ratio, turndown report, competitive report and any other report as required.
向预订部经理提供最新的信息来制订销售策略，提供客房预测报告、预订进展报告、预订转换率报告、预定拒收报告、竞争者报告和其他必要的报告来对未来三个月的进行预测。
4.Formulate a systematic approach to tracing trends and provide historical data for the purpose of managing room yield and as future reference for rate strategy. (eg..Turndown, booking pace, conversion ratio, shape report business trends, demands, cancellation) .                                            
阐明市场的未来趋势, 提供历史数据来对酒店的收益进行管理以及对酒店未来的房价制订提供参考。（比如，预定拒收分析，预订进展分析，市场趋势分析，市场需求分析，预订取消分析）。
5.Maintain a high service level by providing a timely response to our customers, ensuring that all telephone calls are picked up no less than 3 rings.
保持高质量的服务水准，及时回复客人。保证所有电话在铃响三声内被接起。
6.Implements a disciplined approach to improving telephone skills, technique and communicating the hotel’s pricing strategy, promotional packages and other relevant information necessary to ensure accuracy and service standards for our customers.
提高电话技能技巧，熟悉酒店的房价策略，促销包价和其他相关信息来保证对可服务的正确性及保持对客服务水准。
7.Works closely with reservation manager, reservation clerk cordinate on group rooming lights and room block.
和预订经理，预订文员密切合作，安排好团体的房间安排及销售工作。
8.Set measurable goals by implementing an incentive program to drive incremental revenue.
制定可行的奖励政策来提高酒店的收入。
9.Maintains the highest standard of personal professional image, conduct, knowledge and skills related to the job responsibility.
维护最高的专业个人形象。
10.Maintains professional business confidentiality.
保护商业机密。
11.Performs any other duty as assigned by the Department manager.
执行任何工作任务都像执行部门经理下达的任务一样。

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