• 五险一金
• 带薪年假
• 包吃包住
• 岗位晋升
• 管理规范
• 人性化管理
• 技能培训

Provide guidance and leadership as the Executive Floor Supervisor and ensure consistent quality of customer service is provided to all guests in accordance with Doubletree by Hilton standard.
管理行政楼层，对日常工作予以指导，为宾客提供一致高效的服务。

1.Observe performance and encourage improvement. Monitor Executive Floor traffic to make team membering adjustments accordingly.
关注员工的表现并给予激励。维持行政楼层的秩序，根据需求进行人员调配。
2.Manage Executive Lounge operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel. Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests. 
监督行政楼层的运转，日常工作的完成，争取利润最大化。在前台接待，客服中心及其他部门有需要时予以协助。
3.Resolve customer complaints by conducting thorough research of the situation and the most effective resolution. Authorize revenue allowances to remedy problems only after alternative solutions have been offered.
在彻底了解事件发生经过的情况下解决客人投诉，在对提供多种解决方案仍无法解决投诉的情况下予以一定的收益补偿。
4.Prepare and conduct daily pre-shift meetings, communicate effectively with all team member and provide them with any information necessary to provide guest service in accordance with Hilton Doubletree standards.
主持日常例会，及时将希尔顿服务标准，对客服务的相关信息做有效传递。
5.Monitor performance of team member with performance evaluations and discipline issues. Make recommendations for training related issues when inconsistencies develop at the Executive Floor Desk. Regular attendance in conformance with the standards, which may be established by Hilton from time to time, is essential to the successful performance of this position. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
对员工表现作出评估，不足之处予以指出并给予恰当培训。在团队中起到表率作用，能应酒店需求调整工作时间。      
6.Supports and motivates front desk team members by leading by example and employing competent and consistent management practices.
通过训练及一致的管理，领导和激励团队员工。
7.Actively takes part in training the team, supporting and leading formal training sessions and focusing on the job training to ensure that all team members are of the same standard. Also attends training where and when required.
积极地参加职业培训,让员工保持水平一致。
8.Acts as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets.
做队员的导师，提高员工水平，促进他们完成所设立的目标。
9.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。    
10.Checking-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, HHonours and Frequent Flyer Number enquired about, and method of payment secured.
依照预订为客人办理入住，核对预订信息，希尔顿荣誉客会号及航空公司会员号，确保入住登记表的完整性及付款方式安全有效。
11.Handles complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
12.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客档案和信息，确保预订的有效性和准确性。
13.Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
引入新的荣誉客会会员，确保会员应得利益，为会员提供优质专业的服务。 
14.Ensures that guests profiles and information is input in to the Police Report system in a timely and accurate way.
确保宾客档案信息及时录入公安申报系统。
15.Is up to date with information on facilities, attractions, places of interest, sights and activities in and around hotel.
了解酒店周边地区的最新信息，名胜，风景地等，为顾客提供方便。
16.Prepares the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards. Meets and greets regular and normal guests during the service, ensuring satisfaction.
为行政楼层提供餐饮服务，监督管理使行政楼层随时都处于最佳状态。问候行政楼层的客人和常客确保客户满意度。
17.Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Conducts daily briefings, shift handovers, attends meetings and effectively communicates information to team members.
确保信息的有效传递，尚未完成的事情逐一移交至有关人员，让宾客满意。参加日常例 会及其他会议。
18.Ensures that the Executive Floor Manager and FOM are kept aware and up to date of operational issues.
汇报最新的工作进展，确保行政楼层经理，前厅经理对整个部门营运状况的了解。
19.Ensures that the day-to-day functions of the Excutive Floor are completed. Including but not limited checklist, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, Discount and rate discrepancies, and registration cards. 
确保完成行政楼层每日的任务，其中包括但不仅仅限于工作的监督，房间分配，报告，信用额度核对，电脑数据备份及主帐的核对等。 
20.Adheres to the company credit policy at all times when handling cash, credit card transactions, city ledger, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
收取现金，信用卡，代金券，公司或第三方付费等服务时要严格遵守酒店规定。
21.Follows up on outstanding accounts to ensure no loss of revenue and secures method of payment for upcoming reservations.
跟进担保预订及付款方式，确保酒店收入。
22.Maintains the efficiency of departure by checking all guests folios to ensure accuracy of charges.
确保所有帐单消费的精准性，为客人提供高效快捷的结帐服务。
23.Complete daily checklists of duties, to assure that appropriate reports are filed, and use analysis and judgment skills when preparing room discrepancy report.
按程序完成日常工作，准备报表，对房价差异报表予以分析。
24.Pre Register all VIP’s and Hilton Hhonors Reservations so that the rooms may be inspected, and at the same time to ensure amenities are delivered to the correct  Rooms.
做好VIP和希尔顿会员抵店前的准备工作，确保VIP礼物的及时摆放。
25.Operation of office equipment such as facsimile and photocopier as needed.
对行政楼层的设施设备和文具用品予以管理，如传真机，影印机等。
26.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。

       嘉兴希尔顿酒店是由浙江龙润置业有限公司投资，全球著名的希尔顿集团管理的嘉兴市国际五星级品牌酒店之一。酒店位于“鱼米之乡”、“丝绸之府”的国家历史文化名城嘉兴市，地理位置优越，处江河湖海交会之位，扼太湖南走廊之咽喉，距上海、杭州、苏州、宁波等地相距不过百里，可便捷畅行长三角城市圈。        嘉兴希尔顿酒店，层高202米，作为嘉兴第一高楼，可远眺秀美南湖，俯瞰全城风景。酒店设计风格，灵动越秀而又恢弘壮美，将都市的繁华与江南的秀丽完美融于一身。同时，酒店毗邻商务区及万达广场，距南湖景区仅约4公里，距嘉兴南站仅约8公里，得天独厚的位置使其成为全城睿智奢华生活的全新焦点。        酒店拥有342间舒适的客房与套房，全景玻璃窗让宾客将城市美景尽收眼底，无论是晨曦的日出，还是南湖的夕阳，与霓虹辉映，皆可入梦。4个餐厅和酒吧，为宾客的江南之行打造更多难忘滋味。1,640平方米的会议空间，是举行婚礼、商务会议和聚会的理想之地，更有舒适的户外草坪为宾客提供更多选择，专业的团队以先进的视听设备和创意服务，让您轻松坐拥繁华胜景。