• 五险一金
• 带薪年假
• 包吃包住
• 岗位晋升
• 管理规范
• 人性化管理
• 技能培训

Supervises the bell staff as they greet and escort arriving and departing guests in a friendly , courteous manner and from their accommodations , transports their luggage , and acquaints each new guest with their room location and features . Carries out any other reasonable duties and responsibilities as assigned.
督促礼宾员热情友好的帮助客人提携行李，引领客人到房间及提供其它服务。完成交给的其他工作。

1.Monitor performance of members of the bell staff ，assist when necessary.
监督礼宾员的日常工作，并在需要时予以支持。
2.Retrieves guest items from cars , busses ,vans and carts . Loads luggage and packages onto a bell cart to transport items throughout hotel to /from designated rooms
帮助客人寻找丢失在出租车上的物品。协助礼宾员装卸行李。
3.Escorts guests to accommodations , visually inspects room , telephone and notes deficiencies such as towels to housekeeping immediately . Points out room features and directory for guest reference .
引领客人到房间，介绍酒店及房间的设施设备。快速巡视房间是否存在问题，及时通知相关部门予以解决。
4.Creates a working knowledge of all hotel disciplines , activities and responsibilities to help guests with questions 
遵循酒店的规章制度，熟知酒店经营项目及活动，友好的回答客人提出的各种问题并确保其准确性。
5.Greets customers immediately with a friendly and sincere welcome . Remains calm and attentive especially during heavy hotel activity and emergencies . Listens and responds to guest inquires using a positive , clear speaking voice . Answers questions and offers assistance giving accurate information regarding outlet hours , other hotel services , directions to local attractions or function rooms ,car rentals , air line shuttle service ,etc.
热情友好的问候客人。能成着冷静的应对各种突发情况。熟知酒店各营运场所的营业时间，为客人提供旅游向导，租车，订票等各种服务。
6.Supports and motivates Concierge team members by leading by example and employing competent and consistent management practices.
通过训练及一致的管理，领导和激励团队员工。
7.Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest.
积极的工作，友好的为客人提供服务的同时招呼示意下一位客人。
8.Actively takes part in training where and when required, attending formal training sessions and on the job training to ensure standards and develop skills and abilities. 
积极参加所需的各种培训，提高工作能力。
9.Contributes to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests.
致力于酒店工作，为酒店发展提供创造性的建议，为顾客和整个团队提供高品质服务。
10.Takes an active role in the front desk and concierge team, ensuring effective communication and working as a team in order to reach goals and targets.
在前台和礼宾部的团队中起到积极做用，有效的沟通，确保达到目标。
11.Creating a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive.
为顾客提供热情周到的服务，有宾至如归感。
12.Ensuring that guests are escorted to their room that the hotel facilities and room features are explained, and that luggage is delivered in a prompt manner.
将客人送至客房，介绍客房布局，确保行李及时送达。
13.Handles complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager for follow up, where appropriate. Follows up with all guests to ensure satisfaction with problem resolution.
采取必要行动，及时有效的处理顾客的不满，适当的时候告知值班经理或宾客关系经理。回访客人，确保客人对解决方法满意。
14.Maintains awareness of guest’s profile and specific preferences, ensuring that they are acted upon for each reservation.
维护顾客档案和信息，确保预订的有效性和准确性。
15.Ensures that VIP guests are treated personally and recognized as an individual.
确保VIP客人的待遇。
16.Ensures a prompt departure for all guests by ensuring that their luggage is brought from their rooms promptly when requested, or offered assistance when in the lobby. Also to ensure that all guests are offered to make arrangements for transportation and that they are invited back and farewell.
如有需要，帮助客人拿取行李，确保客人及时办理离店，安排运送，同时欢迎他们再次光临。
17.Handles and stores guests luggage in a safe and secure, organized and systemized way.
有条理的安放和储存客人的行李并确保安全。
18.Responsible for ensuring that the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is stocked and available for guests.
确保大厅的整洁卫生，及常用客用资料和物品等的补充更新。
19.Carries out ticket reconfirmation, safari bookings and makes guest reservations when required.
如有需要，为宾客进行票务信息确认，旅游预订等。
20.Handles and delivers messages, receives and distributes packages, and the daily post and correspondence of both guests and the hotel
确保礼宾部准确的信息传递，保证酒店和宾客每日包裹邮件的正常收发。
21.Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and the most effective use of the drivers time is made.
为客户提供机场接送服务并最大效率的安排司机的工作时间。
22.Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and IT. 
与餐饮部，客房部，工程部，IT等进行有效的沟通及合作。

       嘉兴希尔顿酒店是由浙江龙润置业有限公司投资，全球著名的希尔顿集团管理的嘉兴市国际五星级品牌酒店之一。酒店位于“鱼米之乡”、“丝绸之府”的国家历史文化名城嘉兴市，地理位置优越，处江河湖海交会之位，扼太湖南走廊之咽喉，距上海、杭州、苏州、宁波等地相距不过百里，可便捷畅行长三角城市圈。        嘉兴希尔顿酒店，层高202米，作为嘉兴第一高楼，可远眺秀美南湖，俯瞰全城风景。酒店设计风格，灵动越秀而又恢弘壮美，将都市的繁华与江南的秀丽完美融于一身。同时，酒店毗邻商务区及万达广场，距南湖景区仅约4公里，距嘉兴南站仅约8公里，得天独厚的位置使其成为全城睿智奢华生活的全新焦点。        酒店拥有342间舒适的客房与套房，全景玻璃窗让宾客将城市美景尽收眼底，无论是晨曦的日出，还是南湖的夕阳，与霓虹辉映，皆可入梦。4个餐厅和酒吧，为宾客的江南之行打造更多难忘滋味。1,640平方米的会议空间，是举行婚礼、商务会议和聚会的理想之地，更有舒适的户外草坪为宾客提供更多选择，专业的团队以先进的视听设备和创意服务，让您轻松坐拥繁华胜景。