• 五险一金
• 带薪年假
• 包吃包住
• 岗位晋升
• 管理规范
• 人性化管理
• 技能培训

This position is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.
该职位将负责确保客房预定过程及纪录的准确性。通过积极主动的销售及促销手段，实现客房销售收益的最大化。
	
1.To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
实现客房销售和收益的最大化，其中以客房促销最为重要。
2.To perform duties of secretarial nature including preparing correspondence, maintaining files, sending faxes, email, etc.
完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
3.To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
4.To ensure a high level of product knowledge of the hotel and the local area.
对本酒店及地区的产品知识具备高度的认识
5.To develop and maintain a high level of communication with major sources of business and advice the Revenue Manager of feedback where necessary.
发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给收益管理经理 
6.To advise the Revenue Manager of any changes or trends relating to business.
将与业务有关的任何趋势变化及时告知收益管理经理。
7.To ensure all refused business is recorded with reasons for refusal.
确保所有的被拒业务根据原因加以归档。
8.To ensure that all correspondence has been filed accordingly, with correct and updated information.
确保所有往来文件被及时归档，其信息准确无误。
9.To adhere to all company credit policies to ensure that all revenue expected will be received.
遵守公司的信用制度并确保所有预期收益能被及时收取。
10.To adhere to pre-set availability and rate controls.
遵守预先设定的客房供应及房价控制。
11.To maintain and update guest history and marketing database as laid down in the reservations procedures.
根据预定部相关流程，维护及更新客户资料和营销数据库。
12.To ensure a high level of customer service is consistently maintained. 
持续性地确保高水准的对客服务标准。
13.To ensure all the reservation input in system are accurate with sufficient back up for     reviewing
确保与预定相关的所有信息输入准确无误，并保证有足够的备份以做检查。
14.To maintain the working areas clean and tidy at all times.
保持办公区域干净整洁。
15.To comply with all company policies relating to reservations.
遵守所有公司关于预定部的规定。
16.To comply with all systems and procedures, as laid down by the Revenue Manager.
遵守由收益管理经理制订的所有有关系统和操作流程的规定。
17.Quality of reservations belongs to top priorities.
将预定的工作质量永远放在首位。
18.BRAND STANDARDS have to be strictly followed.
严格遵守品牌服务标准。
19.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。

       嘉兴希尔顿酒店是由浙江龙润置业有限公司投资，全球著名的希尔顿集团管理的嘉兴市国际五星级品牌酒店之一。酒店位于“鱼米之乡”、“丝绸之府”的国家历史文化名城嘉兴市，地理位置优越，处江河湖海交会之位，扼太湖南走廊之咽喉，距上海、杭州、苏州、宁波等地相距不过百里，可便捷畅行长三角城市圈。        嘉兴希尔顿酒店，层高202米，作为嘉兴第一高楼，可远眺秀美南湖，俯瞰全城风景。酒店设计风格，灵动越秀而又恢弘壮美，将都市的繁华与江南的秀丽完美融于一身。同时，酒店毗邻商务区及万达广场，距南湖景区仅约4公里，距嘉兴南站仅约8公里，得天独厚的位置使其成为全城睿智奢华生活的全新焦点。        酒店拥有342间舒适的客房与套房，全景玻璃窗让宾客将城市美景尽收眼底，无论是晨曦的日出，还是南湖的夕阳，与霓虹辉映，皆可入梦。4个餐厅和酒吧，为宾客的江南之行打造更多难忘滋味。1,640平方米的会议空间，是举行婚礼、商务会议和聚会的理想之地，更有舒适的户外草坪为宾客提供更多选择，专业的团队以先进的视听设备和创意服务，让您轻松坐拥繁华胜景。